1. How an order is priced and paid
Every order is supplied under a written quotation. The quotation states the price, the currency, the payment terms, and how long it is valid. No other payment term is offered.
Payment is made against the invoice issued after written acceptance of the quotation. The invoice identifies the payment method available for that order. Any payment link is issued by PEPTAS against the invoice; the website itself does not take payment.
The Site takes no payment, holds no card details, and offers no purchase route. No price, and no amount of any kind, is published on it.
For a bank transfer, use the account details shown on the official invoice and include the correct reference. Verify any request to change bank details using a trusted contact channel; email compromise and invoice fraud are known risks. The customer pays sender and intermediary bank fees unless the quotation states otherwise. An order is not paid until the full invoiced amount is received in cleared funds and matched against the invoice.
Do not send cash, split payments to avoid review, use an unrelated payer without explanation, or send funds from a prohibited source. We may request proof of authority or source information where reasonably necessary. If a payment fails, is reversed, or cannot be verified, the order may be paused or cancelled. A refund is issued by the same route the payment was received, and never to an unrelated person merely on request.
The written quotation identifies the transaction currency. Unless the quotation expressly states otherwise, the price excludes shipping, insurance, import duty, value-added or sales tax, brokerage, storage, inspection, permit, and destination charges, and the party legally responsible for a tax or fee must pay it. Your bank may apply its own exchange rate or cross-border fee; we do not control those amounts and do not receive them.
2. Delivery
Delivery basis, carrier, transit arrangements, timing and admissibility to the destination are confirmed in the written quotation for each order.
No destination list, no zone, no rate, no flat fee, no carrier name, no transit-time estimate and no free-delivery threshold appears here or anywhere on this Site. The reason is plain: what can be sent, how, and on what basis depends on the material and on the destination’s own import rules, and is settled for each order rather than in a table.
A period mentioned before acceptance is an estimate until it is confirmed in the quotation. Submission of a request, and the acknowledgement that confirms its receipt, do not establish a preparation, dispatch or delivery date.
3. Destination review
The written quotation states whether PEPTAS is prepared to proceed to the named destination on the information available at the review date. The purchaser and consignee remain responsible for determining whether import is lawful, obtaining required permissions and meeting destination requirements. The quotation is not a ruling by a destination authority or legal advice.
A destination request is considered subject to purchaser eligibility, lawful intended use, export and import controls, permits, the screening applicable to the material and the destination, carrier availability, and acceptance by PEPTAS.
4. What the consignee is responsible for
The customer or designated consignee is ordinarily the importer of record unless the written quotation expressly says otherwise. The importer must determine admissibility, obtain permits, appoint a broker if needed, provide accurate information, pay destination charges, and respond to authorities.
The customer is responsible for import duty, tax, brokerage, advancement, inspection, storage, permit, and remote-area charges imposed on the importer or the recipient. A carrier may collect these before delivery. A refusal to pay can lead to return or destruction, and does not convert the order into an approved refund.
Provide the complete legal name of the recipient or institution, the building and unit, street, city, region, postal code where applicable, country, a telephone number, and any tax or importer identifier required. Use an address that is authorized to receive research materials. Post-office boxes, hotels, parcel lockers, residential addresses, and forwarding services may be unavailable or may require additional review. We may contact the payer, the consignee, or the institution to verify a material inconsistency. After processing starts, an address change may be refused or may require a new compliance review, and carrier redirection without our written approval is prohibited where it changes the destination, the consignee, or the risk profile. You are responsible for loss and cost caused by an inaccurate address or an unavailable authorized recipient, except to the extent we failed to use the accepted address or otherwise caused the issue.
PEPTAS is responsible for the export declarations and duties that law assigns to it. Materials are described accurately and are not intentionally undervalued, misclassified, or concealed. An end-use statement or a permit may be required before dispatch, and a refusal to provide lawful documentation may result in cancellation. Customs may inspect, sample, test, delay, reclassify, return, seize, or destroy a parcel; those decisions are outside our control and we cannot promise clearance. Notify us immediately of a customs request and provide the notice. Do not make an admission or authorize destruction on our behalf. We may provide available invoices, descriptions, or supporting documents, but we do not act as your legal or customs adviser.
Customers are solely responsible for adhering to local law, destination import regulations, and restrictions.
5. Title, risk, and documents
Risk and title transfer as stated in the accepted quotation and in the Terms and Conditions of Sale. Those Terms are the source, and this page does not restate them.
The documentation available for an order is the documentation the quotation identifies for that material and that batch. No document should be assumed to exist until the quotation identifies it.
Where a shipment arrives damaged, short, or apparently tampered with, the notice, evidence and preservation procedure in the Refund and Return Policy applies, and the return position agreed before acceptance is stated in the Terms of Sale.
6. Orders placed before the cutover
For an order placed before the quotation-only cutover of 4 September 2026, use the Existing orders route on the contact page and quote the order number. The Refund and Return Policy continues to apply to those orders as written. This section is removed when the legacy window closes.
7. Support
For a question about payment or delivery, email cs@peptas.com and include the order or quotation reference. Never email a full card number, a security code, an online-banking password, a private payment credential, or an unrelated identity document. For a damaged or missing item, follow the evidence steps in the Refund and Return Policy.
General Legal Provisions Applying to This Policy
The provisions in this section form part of this policy and should be read together with the policy-specific sections above. They are included so that important rules are not left to implication. If a policy-specific provision directly conflicts with a provision in this section, the policy-specific provision controls for the subject covered by that policy. If these provisions conflict with a non-waivable right under applicable law, the non-waivable right controls only to the extent of that conflict.
Definitions and interpretation
In these provisions, “Peptas,” “we,” “us,” and “our” mean the person or entity that owns and operates Peptas.com and supplies the relevant products or services as identified in the written quotation, the order confirmation, the invoice, or legally required business information displayed on the Site. “Site” means Peptas.com and any page, account area, form, communication, or digital service operated under that domain. “Product” means an item offered through the Site. “Customer,” “you,” and “your” mean the person visiting the Site, submitting information, creating an account, requesting a quotation, or placing an order, and any organization on whose behalf that person acts. “Applicable Law” means every law, regulation, court order, licence condition, import or export control, sanctions measure, professional rule, and binding government requirement that applies to the relevant person, Product, transaction, shipment, or activity.
Headings, summaries, examples, frequently asked questions, and tables are provided for readability. They do not limit the operative wording. Words such as “including,” “includes,” and “for example” are illustrative and do not create an exhaustive list. A reference to writing includes email and other electronic records unless Applicable Law requires another form. Singular words include the plural and vice versa where the context permits. A duty not to do something includes a duty not to authorize, assist, encourage, or permit another person to do it. References to a statute include amendments, replacements, subsidiary legislation, and official requirements made under it.
Nothing on the Site creates a partnership, joint venture, fiduciary relationship, employment relationship, agency, medical relationship, or professional advisory relationship between you and Peptas. No person may bind Peptas or make a representation on its behalf unless that authority is confirmed in writing by an authorized representative. Product information, customer-service responses, educational material, and links are not legal, medical, clinical, regulatory, tax, customs, investment, or other professional advice.
Authority, eligibility, and institutional responsibility
You may use the Site and transact with us only if you are at least 21 years old, have legal capacity to enter a binding agreement, and are not prohibited by Applicable Law from accessing the Site or acquiring the Products. If you act for a company, university, laboratory, government body, clinic, reseller, or other organization, you represent that you have authority to bind that organization and that the organization accepts responsibility for your acts and omissions. We may request reasonable evidence of age, identity, professional status, institutional affiliation, intended research purpose, destination, end user, funding source, or authority to order.
The person placing an order is responsible for ensuring that every employee, contractor, student, principal investigator, consignee, agent, and downstream recipient who may possess or handle a Product is appropriately qualified, trained, authorized, and supervised. Internal approval by an employer or institution does not replace a government licence, ethics approval, import permit, controlled-substance authorization, or other external requirement. An account, quotation, invoice, order acceptance, shipment, or prior sale does not establish eligibility for any later transaction.
We may refuse registration, restrict an account, request additional verification, cancel an order, withhold shipment, limit quantities, or end a relationship if we reasonably believe that a transaction presents a safety, fraud, sanctions, reputational, legal, regulatory, payment, diversion, or misuse risk. We may do so without disclosing confidential screening criteria or information that could defeat fraud or compliance controls. We will exercise these rights subject to Applicable Law and will not rely on them to avoid a mandatory obligation already owed to you.
Research-use framework
All Products offered on the Site are supplied exclusively as laboratory research materials, without exception. They are not medicines, foods, dietary supplements, cosmetics, consumer chemicals, veterinary products, diagnostic products, or medical devices. They are not offered for administration to humans or animals, for compounding, for clinical investigation, or for the diagnosis, prevention, mitigation, treatment, or cure of any disease or condition. Labels such as “research use only” and “not for human or veterinary use” are material conditions of sale and use, not marketing slogans.
You must not ingest, inject, inhale, implant, apply, administer, prescribe, dispense, recommend, resell for personal use, or otherwise expose a human or animal to a Product. You must not use a Product as an active ingredient in a food, supplement, cosmetic, drug, medicine, veterinary preparation, or consumer product. You must not seek dosing, cycle, reconstitution-for-administration, treatment, or self-experimentation guidance from us. A discussion found elsewhere on the internet, a publication, a third-party practice, a product name, or a reference to an area of scientific investigation does not change these restrictions.
Products must be handled only in a suitable professional laboratory by trained personnel using an institutionally approved protocol, appropriate engineering controls, personal protective equipment, storage controls, waste procedures, incident response, and risk assessment. You are responsible for reviewing available safety information and determining whether additional testing, controls, approvals, or documentation are required for your intended lawful research. You must prevent unauthorized access and maintain custody records appropriate to the nature of the material.
Legal and regulatory compliance
You are responsible for identifying and complying with Applicable Law in every jurisdiction connected with your activity, including Hong Kong, the billing location, shipment origin, transit countries, destination, place of possession, place of research, and location of each end user. Requirements may concern pharmaceuticals, poisons, dangerous drugs, controlled chemicals, precursor chemicals, biological materials, customs classification, strategic commodities, import and export licensing, sanctions, anti-money-laundering controls, consumer protection, workplace safety, environmental disposal, research ethics, data protection, and professional practice.
Peptas remains responsible for legal duties that Applicable Law places on Peptas and that cannot lawfully be transferred to a customer. Your compliance obligation does not excuse our non-delegable duties. Likewise, our review of an order does not transfer your legal duties to us. We do not promise that a Product may lawfully be purchased, imported, possessed, resold, or used in every jurisdiction. Availability on the Site, receipt of a payment, issuance of a quotation, or successful delivery of a previous order is not legal clearance for a current transaction.
You must obtain all licences, permits, declarations, end-use statements, registrations, approvals, consents, and exemptions required for your role before the relevant activity occurs. On request, you must provide accurate supporting documents and cooperate with lawful due diligence. You must not misdescribe a Product, value, origin, end use, consignee, or transaction; divide orders to evade a limit; use a forwarding arrangement to avoid a restriction; or ask us to omit, alter, or falsify customs or shipping information. We may share information with carriers, payment providers, professional advisers, insurers, regulators, customs authorities, or law enforcement when reasonably necessary and legally permitted.
If a licence or approval is delayed, denied, suspended, or revoked, you must notify us promptly. We may suspend performance while the issue is reviewed. Neither party is required to perform an act that would violate Applicable Law. Where lawful performance is impossible, we may cancel the affected portion of the transaction and address any payment according to the applicable policy, the allocation of responsibility for the problem, costs already incurred, and mandatory law.
Electronic transactions and communications
You consent to transact and communicate electronically. Subject to Applicable Law, electronic records, click acceptance, checkbox selections, account activity, order submissions, emails, and system logs may satisfy requirements for writing, acceptance, delivery, and retention. You are responsible for providing a current email address and monitoring messages, account notices, tracking updates, and requests for information. A notice is not invalid merely because an automated filter or internal routing rule prevented you from reading it.
An automated acknowledgment confirms only that a submission reached our system. It is not necessarily acceptance of an order, confirmation of product availability, regulatory clearance, or a promise to ship. A binding sale is formed only at the point specified in the Terms and Conditions of Sale. We may correct an electronic transmission error before acceptance and may contact you to verify an instruction that appears incomplete, inconsistent, unusual, or unauthorized.
You must not impersonate another person, use an address or payment instrument without authorization, manipulate technical records, or deny an electronic action genuinely performed by you or under your control. We may use reasonable authentication and audit records to evaluate a dispute. This paragraph does not prevent you from showing that a record is inaccurate, compromised, or legally insufficient.
Site information, availability, and corrections
We aim to present accurate and current information, but scientific, regulatory, logistical, and commercial information can change. Site content may contain typographical errors, translation differences, outdated references, incomplete descriptions, or technical display problems. Images may be illustrative and colors, labels, vials, packaging, or batch presentation may vary. A reference standard, molecular description, publication, or research summary does not guarantee that a Product is suitable for a particular protocol or produces a particular result.
We may correct errors, update content, change specifications, discontinue Products, impose quantity limits, or suspend Site functions. Before a binding sale is formed, we may correct an obvious pricing, availability, tax, shipping, or description error and invite you to proceed on corrected terms. After a binding sale is formed, any correction that materially affects your rights will be handled under Applicable Law and the governing sale terms. We will not knowingly rely on a disclaimer to preserve a materially false trade description or misleading omission.
The Site may be unavailable because of maintenance, security events, hosting failures, carrier outages, software changes, government action, or circumstances beyond reasonable control. We do not promise uninterrupted or error-free access. You should retain copies of order records, policies, certificates, and communications needed for your institutional files. We may limit access to protect the Site, customers, data, systems, or legal compliance.
Third-party services, links, and statements
The Site may use or link to payment processors, carriers, analytics providers, consent tools, social networks, laboratories, publications, or other third parties. A link, technical integration, reference, or display of a third-party name does not mean that we control or endorse every statement, policy, security practice, product, or service of that party. Third parties may impose separate terms and privacy notices. You should review them before using the relevant service.
We are responsible for selecting and managing service providers to the extent required by Applicable Law. We are not responsible for an independent third party’s acts outside our control merely because its service is linked from the Site. However, this limitation does not remove responsibility that Applicable Law assigns to us for our own selection, instructions, representations, data handling, or non-delegable duties. A third-party laboratory report or certificate describes the sample and methods identified in that report; it is not a regulatory approval, medical endorsement, or universal guarantee about every unit or every possible use.
Reviews, testimonials, forum posts, and customer statements represent the views of their authors. They must not be interpreted as instructions for human or veterinary use. We may remove statements that promote prohibited use, make unsupported health claims, disclose confidential information, or violate law or Site rules. Removal does not mean that we can identify and prevent every improper statement.
Account and information security
You must provide complete and accurate information and keep it current. You are responsible for protecting passwords, devices, authentication methods, and account access. Do not share credentials with unauthorized persons. Notify us promptly at info@peptas.com if you suspect unauthorized access, a fraudulent order, or a compromise affecting information supplied to us. We may temporarily restrict an account while investigating.
You are responsible for actions taken through your account when they were authorized by you or resulted from your failure to use reasonable security. You are not responsible for actions caused solely by our breach of a legal duty or security failure. We may require re-authentication, identity evidence, or confirmation from an institutional email address before processing sensitive requests, changing delivery details, releasing records, or restoring access.
Prohibited conduct
You must not use the Site or Products to violate law, infringe rights, facilitate harm, evade controls, mislead another person, or interfere with systems. Prohibited conduct includes attempting unauthorized access; introducing malware; scraping in a way that disrupts service; reverse engineering security features; abusing promotional offers; making fraudulent claims; laundering funds; using stolen payment information; submitting false identity, end-use, customs, tax, or delivery information; promoting human or veterinary use; and reselling Products under false, misleading, or medically suggestive descriptions.
You must not remove or obscure warnings, batch identifiers, safety information, or chain-of-custody information. You must not relabel a Product as approved for a use for which it is not approved. You must not use our names, trademarks, documents, certificates, images, or test results to imply authorization, affiliation, clinical endorsement, or regulatory approval. We may preserve evidence, suspend service, cancel affected orders, and report reasonably suspected unlawful conduct where legally permitted.
Records, investigations, and cooperation
We may retain records reasonably needed to document consent, orders, payments, shipping, complaints, safety issues, compliance reviews, and legal obligations, subject to the Privacy Policy. In a dispute, relevant records may include order data, correspondence, payment authorization results, carrier scans, delivery photographs, access logs, batch records, certificates, submitted images, and statements from involved parties. No single category of record is automatically conclusive where Applicable Law requires a broader assessment.
You agree to cooperate reasonably with an investigation into fraud, diversion, damage, loss, unauthorized use, regulatory inquiry, safety concern, data request, or chargeback. Cooperation may include preserving packaging, providing photographs, confirming institutional authority, identifying the consignee, and returning or safely destroying material where lawful. We will not request information that is disproportionate to the matter, and privacy or legal requests may be subject to identity verification.
Events beyond reasonable control
Neither party is liable for delay or failure caused by an event beyond its reasonable control to the extent the event actually prevents performance and the affected party takes reasonable steps to reduce the effect. Events may include natural disasters, severe weather, epidemic or public-health measures, war, terrorism, civil disorder, sanctions, embargoes, sudden legal restrictions, customs action, carrier network disruption, labor disputes not limited to the affected party’s own workforce, power or telecommunications failures, cyberattacks by third parties, critical supplier failure, or government orders.
This provision does not excuse payment already due for Products properly supplied, a data-protection duty that can still reasonably be performed, or a duty that Applicable Law does not allow the parties to exclude. The affected party may receive a reasonable extension. If the disruption continues and substantially defeats the transaction, either party may exercise any cancellation right provided by the applicable policy or law. Allocation of prepaid amounts will take account of Products already supplied, irreversible costs lawfully chargeable, and mandatory rights.
Liability boundaries and mandatory rights
Every exclusion, limitation, waiver, indemnity, and allocation of risk in this policy applies only to the maximum extent permitted by Applicable Law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing limits a mandatory remedy available to a consumer under law that applies despite a choice-of-law clause. If Hong Kong’s Control of Exemption Clauses Ordinance or another reasonableness requirement applies, the relevant term is intended to operate only to the extent it satisfies that requirement.
Risk allocations are intended to reflect the specialized, research-only nature of the Products, the customer’s control over selection and use, the need for qualified handling, the limited ability to observe activities after delivery, and the availability of insurance and institutional controls to professional users. They are not intended to excuse a false trade description, misleading omission, wrongful acceptance of payment, breach of a non-excludable duty, or our own conduct where liability cannot fairly or lawfully be shifted.
If a court or authority finds a limitation too broad, it should be enforced to the broadest lawful and reasonable extent rather than disregarded entirely, where the law allows that approach. Separate limitations are intended to be severable. The existence of a specific remedy does not exclude another mandatory remedy, but you may not obtain double recovery for the same loss.
Assignment, subcontracting, and third-party rights
We may use affiliates and qualified service providers for hosting, payments, testing, storage, fulfillment, shipping, support, professional advice, fraud prevention, and compliance. We remain responsible to the extent required by Applicable Law. We may assign or transfer our rights and obligations as part of a genuine reorganization, financing, merger, acquisition, or sale of the business or relevant assets, provided the transfer does not reduce mandatory rights. You may not assign an order, policy right, or claim in a way that increases our risk or evades a restriction without our prior written consent, except where law gives you a non-waivable transfer right.
Unless a policy expressly says otherwise, a person who is not a party has no right to enforce it under the Contracts (Rights of Third Parties) Ordinance (Cap. 623). Our affiliates, personnel, contractors, laboratories, carriers, licensors, and payment service providers may rely on a provision that expressly protects them. The parties may amend or end their agreement without the consent of any other third party, to the extent permitted by law.
No waiver; severability; entire understanding
A failure or delay in enforcing a right is not a waiver. A one-time waiver applies only to the specific circumstances confirmed in writing. If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed if modification is not permitted; the remaining provisions continue in effect. Each policy, an accepted quotation, the order confirmation, and any expressly incorporated document form the agreement for their subject matter. They replace prior discussions on that subject but do not exclude liability for fraud or a statement that law prevents us from excluding.
Purchase orders, procurement portals, email signatures, or customer forms do not add or replace terms merely because they are transmitted to us. Additional terms bind us only if an authorized representative expressly accepts them in writing. If an accepted written quotation or negotiated agreement identifies a conflict and states that it overrides a Site term, the negotiated provision controls for that transaction.
Governing law and dispute resolution
Except where mandatory law requires otherwise, this policy and non-contractual obligations connected with it are governed by the laws of the Hong Kong Special Administrative Region, without applying rules that would select another jurisdiction’s law. The courts of Hong Kong have exclusive jurisdiction, subject to any mandatory right you have to bring a claim elsewhere and either party’s right to seek urgent interim relief in a court with authority to grant it.
Before beginning formal proceedings, a party should send a written notice describing the issue, relevant order, requested remedy, and supporting information. The parties should allow at least 30 days for a good-faith attempt to resolve the matter, unless urgent relief, a limitation period, safety, fraud, confidentiality, intellectual property, or regulatory action makes waiting unreasonable. This process does not prevent a report to a regulator or law-enforcement authority and does not remove a statutory complaint right.
Claims should be brought individually unless Applicable Law permits or requires another procedure. No informal communication settles a claim unless it clearly records the agreed resolution and is sent by an authorized person. A payment-provider or carrier process does not finally determine the parties’ legal rights, although its records may be relevant.
Policy updates, language, and contact
We may revise this policy to reflect legal, operational, security, product, or service changes. The “Last updated” date identifies the current published version. Changes apply prospectively when posted or on a later date stated in the notice. A change will not retroactively remove a right that had already accrued unless Applicable Law permits and the change is validly agreed. For a material change, we may provide an additional notice by email, with a quotation, or by a Site banner where appropriate.
The English version controls to the extent permitted by law. A translation is provided for convenience unless it expressly states that it is an official controlling version. If you need this policy in an accessible format or have a question about its meaning, contact us before placing an order. Do not proceed if you do not understand and accept the terms that apply to you.
Formal legal notices, privacy-rights requests, security reports, and legal correspondence may be sent to info@peptas.com. Customer-service questions about products, orders, delivery, or returns should be sent to cs@peptas.com. Include enough information to identify the matter without sending unnecessary sensitive data. A business or postal address should be taken only from the current, verified contact information displayed on the Site or supplied in an official order document; do not rely on an address copied from an unofficial directory or an outdated page.