1. Scope and key points
This Payment and Delivery Policy explains accepted payment methods, order processing, shipping estimates, customs responsibilities, delivery evidence, delay, loss, and damaged shipments. It applies together with the Terms and Conditions of Sale and Refund and Return Policy. If a written quotation names a specific carrier service, Incoterm, payment schedule, or delivery commitment, that written term controls for the relevant order.
Products are supplied only for lawful laboratory research. We may pause payment capture or shipment while verifying identity, institutional authority, end use, destination, licences, sanctions status, or fraud risk. A payment authorization or automated order email does not guarantee acceptance or dispatch.
2. Payment methods
Payment methods available for a particular transaction are displayed at checkout or stated on the invoice. They may include major payment cards and bank wire transfer. Another method, including cryptocurrency, is available only if it is expressly displayed and confirmed for that order. We may add, remove, or limit methods based on currency, location, amount, Product, risk, or provider availability.
Card payments are processed through a third-party payment provider. You must use a card and billing address you are authorized to use. The provider may perform authentication, address checks, fraud screening, and temporary authorization. Peptas generally receives payment status and limited card information rather than full card credentials, although actual handling is governed by the provider’s system and privacy terms.
For a bank wire, use the account details shown on the official invoice and include the correct reference. Verify any request to change bank details using a trusted contact channel; email compromise and invoice fraud are known risks. The customer pays sender and intermediary bank fees unless the quotation states otherwise. An order is not paid until the full invoiced amount is received in cleared funds and matched.
Do not send cash, split payments to avoid review, use an unrelated payer without explanation, or send funds from a prohibited source. We may request proof of authority or source information where reasonably necessary. A refund is ordinarily returned through the original method and never to an unrelated person merely on request.
3. Currency, taxes, fees, and conversion
The checkout or invoice identifies the transaction currency. Your bank or card provider may apply its own exchange rate, cross-border fee, or service charge. We do not control those amounts and do not receive them unless disclosed as our charge. A displayed currency conversion may be an estimate unless the final checkout states that it is the transaction currency.
Prices exclude shipping, insurance, import duty, value-added or sales tax, brokerage, storage, inspection, permit, and destination charges unless expressly included. The party legally responsible for a tax or fee must pay it. If we collect an amount for a government authority, we will identify it where required. We may correct a tax calculation before order acceptance and will handle post-acceptance corrections according to law.
4. Authorization, capture, and payment failure
A card authorization may reserve funds before order review is complete. Capture may occur at checkout, acceptance, allocation, or shipment depending on the provider and transaction. If we reject an unaccepted order after capture, we will initiate reversal or refund. The time before funds become available is set by the financial institution and can differ from the date we process the reversal.
If payment fails, is reversed, or cannot be verified, we may pause or cancel the order. We may retry only as authorized by the checkout and payment-provider rules. You remain responsible for an accepted order properly supplied. Contact us promptly about a duplicate charge or suspected unauthorized payment so we can investigate.
5. Order processing
Standard processing is typically one to two business days after cleared payment and completion of required review. This is an estimate, not a guarantee. Larger orders, special documentation, address verification, institutional onboarding, inventory allocation, public holidays, or regulatory review may require more time.
Business days are Monday through Friday in Hong Kong, excluding Hong Kong public holidays, unless a quotation says otherwise. Orders received after a warehouse or carrier cutoff are treated as received on the next applicable business day. A shipping label or tracking number may be created before the carrier physically scans the parcel.
We may split an order if stock, route, packaging, or regulatory requirements make that reasonable. We will not impose an undisclosed additional shipping charge for a split we choose after acceptance. If an item becomes unavailable, we may ask whether you prefer to wait, accept a lawful substitute, receive a partial shipment, or cancel the affected item.
6. Destinations and service availability
We ship only to destinations and customers that we can lawfully and operationally serve. Availability can differ by Product and may change because of import rules, carrier restrictions, sanctions, licensing, or risk. The ability to enter an address in checkout does not guarantee acceptance.
Where checkout expressly permits a Hong Kong delivery and the Product may lawfully be supplied there, typical local transit is approximately one to three business days after dispatch. This statement does not override any current Product-specific restriction on sales or delivery within Hong Kong. For eligible international destinations, standard transit is commonly seven to fourteen business days and express transit commonly three to seven business days after dispatch. Remote areas and customs processing may take longer.
These periods are estimates based on ordinary carrier performance. They are not guaranteed arrival dates and do not include order processing, verification, permit issuance, customs inspection, local delivery appointments, or events beyond reasonable control. A quotation may provide a different estimate.
7. Address and consignee requirements
Provide the complete legal name of the recipient or institution, building and unit, street, city, region, postal code if applicable, country, telephone number, and any tax or importer identifier required. Use an address that is authorized to receive research materials. Post-office boxes, hotels, parcel lockers, residential addresses, and forwarding services may be unavailable or require additional review.
We may contact the payer, account holder, consignee, or institution to verify a material inconsistency. After processing starts, an address change may be refused or require a new compliance review. Carrier redirection without our written approval is prohibited where it changes the destination, consignee, or risk profile.
You are responsible for loss and cost caused by an inaccurate address or unavailable authorized recipient, except to the extent we failed to use the accepted address or otherwise caused the issue. Check the order confirmation immediately and report an error before dispatch.
8. Packaging and storage during transit
We use packaging reasonably selected for the Product, route, expected transit, and carrier requirements. Products may be shipped as lyophilized material or in another stable form described on the Product page. Tamper-evident features, cushioning, secondary containment, desiccant, light protection, or temperature-control materials may be used where appropriate.
Cold packs or active temperature control are included only if expressly stated. A laboratory storage recommendation such as frozen long-term storage does not necessarily mean that ordinary transit at ambient temperature makes an unopened lyophilized Product nonconforming. Stability depends on the Product and exposure. Do not infer a guaranteed temperature range unless it is part of the accepted shipping specification.
On delivery, transfer Products promptly to the storage conditions on the label or applicable documentation. Record any visible damage or unusual delay. Peptas is not responsible for degradation caused after delivery by a receiving dock, mailbox, unattended area, customer refrigerator, repeated freeze-thaw cycles, unsuitable solvent, or other post-delivery handling.
9. Carriers, tracking, signature, and delivery evidence
We may select a reputable postal, courier, freight, or fulfillment service. Carrier availability and service names vary. Tracking is provided where the service supports it. Tracking events can be delayed, incomplete, or incorrectly sequenced and should be considered with other evidence.
We may require direct or adult signature, institutional reception, identification, or an appointment. If you authorize a carrier to leave a parcel unattended, deliver to a neighbor, use a locker, or follow standing instructions, the resulting delivery may constitute delivery to your authorized location. Do not authorize an arrangement that is unsuitable for research materials.
A carrier’s delivered scan, signature, delivery photograph, building record, geolocation record where lawful, or recipient confirmation may be evidence of delivery but is not automatically conclusive in every dispute. Report apparent misdelivery promptly. We may open a carrier trace and ask for a signed non-receipt statement or building confirmation.
10. Customs, import permits, and importer responsibility
International shipments are subject to export, transit, and destination controls. The customer or designated consignee is ordinarily the importer of record unless a written quotation expressly says otherwise. The importer must determine admissibility, obtain permits, appoint a broker if needed, provide accurate information, pay destination charges, and respond to authorities.
Peptas is responsible for export declarations and duties that law assigns to Peptas. We will describe Products accurately and will not intentionally undervalue, misclassify, or conceal them. We may request an end-use statement or permit before shipment. Refusal to provide lawful documentation may result in cancellation.
Customs may inspect, sample, test, delay, reclassify, return, seize, or destroy a parcel. We cannot control those decisions or guarantee clearance. Notify us immediately of a customs request and provide the notice. Do not make an admission or authorize destruction on our behalf. We may provide available invoices, descriptions, or supporting documents but do not act as your legal or customs adviser.
11. Duties, brokerage, storage, and refusal
The customer is responsible for import duty, tax, brokerage, advancement, inspection, storage, permit, and remote-area charges imposed on the importer or recipient. A carrier may collect these before delivery. A refusal to pay can lead to return or destruction and does not convert the order into an approved refund.
If a parcel is returned, we will assess its condition, legal status, and chain of custody. Research Products generally cannot be restocked. We may deduct reasonable return, storage, disposal, and unrecoverable government or carrier costs from any discretionary refund, to the extent permitted by law. No deduction applies to the extent the return resulted from our breach or law requires a full remedy.
12. Delay and events outside control
Weather, flight capacity, customs, public holidays, strikes, security screening, remote-area schedules, government restrictions, inaccurate destination data, and carrier network events can delay delivery. We will provide available tracking and reasonable assistance but cannot promise a specific result from a carrier or authority.
If a guaranteed shipping service was expressly purchased, any service refund may be limited by the carrier’s guarantee and exclusions, without limiting rights caused by our own breach. A project deadline, grant deadline, experiment schedule, or appointment does not become a guaranteed delivery term unless we expressly accept it in writing.
13. Lost shipments
Contact us when tracking is unusually inactive or the estimated period has materially passed. We may require the carrier’s investigation period before declaring loss. Keep communications and do not file inconsistent claims with multiple parties.
If the carrier confirms loss before valid delivery, we will evaluate replacement, credit, or refund under the sale terms, insurance, and mandatory law. If tracking shows delivery but you cannot locate the parcel, check the authorized receiving area, mailroom, household or institutional recipients, and carrier instructions, then report promptly. Fraudulent non-receipt claims may be reported.
14. Damage, tampering, and temperature concerns
Photograph visible external damage before opening where safe. Preserve the label, carton, internal packaging, seal, and Product. Report the issue within 48 hours after delivery. Do not use a leaking, broken, mislabeled, or apparently tampered Product.
A warm parcel is not by itself proof that an unopened lyophilized Product is defective unless controlled temperature was an express shipping specification. Provide the Product, route, timing, packaging, and any temperature indicator data. We will review the evidence and applicable stability information. Claims and remedies follow the Refund and Return Policy.
15. Risk and title
Risk and title transfer as stated in the Terms and Conditions of Sale or accepted Incoterm. In general, for delivery arranged by Peptas to the order address, physical risk transfers on delivery to the address or authorized recipient. Where a business customer independently nominates and contracts the carrier, risk may transfer on handoff to that carrier where law permits. Title does not transfer before full cleared payment.
Risk transfer does not excuse inadequate packaging, wrong goods, or nonconformity existing before transfer. Nor does it make Peptas responsible for post-delivery storage, unauthorized redirection, or prohibited use.
16. Support
For payment or delivery help, email [email protected] with the order number. Never email a full card number, security code, online-banking password, private cryptocurrency key, or unrelated identity document. For damaged or missing items, follow the evidence steps in the Refund and Return Policy.
General Legal Provisions Applying to This Policy
The provisions in this section form part of this policy and should be read together with the policy-specific sections above. They are included so that important rules are not left to implication. If a policy-specific provision directly conflicts with a provision in this section, the policy-specific provision controls for the subject covered by that policy. If these provisions conflict with a non-waivable right under applicable law, the non-waivable right controls only to the extent of that conflict.
Definitions and interpretation
In these provisions, “Peptas,” “we,” “us,” and “our” mean the person or entity that owns and operates Peptas.com and supplies the relevant products or services as identified in the order confirmation, invoice, checkout, or legally required business information displayed on the Site. “Site” means Peptas.com and any page, account area, form, communication, or digital service operated under that domain. “Product” means an item offered through the Site. “Customer,” “you,” and “your” mean the person visiting the Site, submitting information, creating an account, requesting a quotation, or placing an order, and any organization on whose behalf that person acts. “Applicable Law” means every law, regulation, court order, licence condition, import or export control, sanctions measure, professional rule, and binding government requirement that applies to the relevant person, Product, transaction, shipment, or activity.
Headings, summaries, examples, frequently asked questions, and tables are provided for readability. They do not limit the operative wording. Words such as “including,” “includes,” and “for example” are illustrative and do not create an exhaustive list. A reference to writing includes email and other electronic records unless Applicable Law requires another form. Singular words include the plural and vice versa where the context permits. A duty not to do something includes a duty not to authorize, assist, encourage, or permit another person to do it. References to a statute include amendments, replacements, subsidiary legislation, and official requirements made under it.
Nothing on the Site creates a partnership, joint venture, fiduciary relationship, employment relationship, agency, medical relationship, or professional advisory relationship between you and Peptas. No person may bind Peptas or make a representation on its behalf unless that authority is confirmed in writing by an authorized representative. Product information, customer-service responses, educational material, and links are not legal, medical, clinical, regulatory, tax, customs, investment, or other professional advice.
Authority, eligibility, and institutional responsibility
You may use the Site and transact with us only if you are at least 21 years old, have legal capacity to enter a binding agreement, and are not prohibited by Applicable Law from accessing the Site or acquiring the Products. If you act for a company, university, laboratory, government body, clinic, reseller, or other organization, you represent that you have authority to bind that organization and that the organization accepts responsibility for your acts and omissions. We may request reasonable evidence of age, identity, professional status, institutional affiliation, intended research purpose, destination, end user, funding source, or authority to order.
The person placing an order is responsible for ensuring that every employee, contractor, student, principal investigator, consignee, agent, and downstream recipient who may possess or handle a Product is appropriately qualified, trained, authorized, and supervised. Internal approval by an employer or institution does not replace a government licence, ethics approval, import permit, controlled-substance authorization, or other external requirement. An account, quotation, invoice, order acceptance, shipment, or prior sale does not establish eligibility for any later transaction.
We may refuse registration, restrict an account, request additional verification, cancel an order, withhold shipment, limit quantities, or end a relationship if we reasonably believe that a transaction presents a safety, fraud, sanctions, reputational, legal, regulatory, payment, diversion, or misuse risk. We may do so without disclosing confidential screening criteria or information that could defeat fraud or compliance controls. We will exercise these rights subject to Applicable Law and will not rely on them to avoid a mandatory obligation already owed to you.
Research-use framework
Unless a Product page expressly states otherwise and the statement is legally authorized, Products offered on the Site are supplied exclusively as laboratory research materials. They are not medicines, foods, dietary supplements, cosmetics, consumer chemicals, veterinary products, diagnostic products, or medical devices. They are not offered for administration to humans or animals, for compounding, for clinical investigation without required authorization, or for the diagnosis, prevention, mitigation, treatment, or cure of any disease or condition. Labels such as “research use only” and “not for human or veterinary use” are material conditions of sale and use, not marketing slogans.
You must not ingest, inject, inhale, implant, apply, administer, prescribe, dispense, recommend, resell for personal use, or otherwise expose a human or animal to a Product. You must not use a Product as an active ingredient in a food, supplement, cosmetic, drug, medicine, veterinary preparation, or consumer product. You must not seek dosing, cycle, reconstitution-for-administration, treatment, or self-experimentation guidance from us. A discussion found elsewhere on the internet, a publication, a third-party practice, a product name, or a reference to an area of scientific investigation does not change these restrictions.
Products must be handled only in a suitable professional laboratory by trained personnel using an institutionally approved protocol, appropriate engineering controls, personal protective equipment, storage controls, waste procedures, incident response, and risk assessment. You are responsible for reviewing available safety information and determining whether additional testing, controls, approvals, or documentation are required for your intended lawful research. You must prevent unauthorized access and maintain custody records appropriate to the nature of the material.
Legal and regulatory compliance
You are responsible for identifying and complying with Applicable Law in every jurisdiction connected with your activity, including Hong Kong, the billing location, shipment origin, transit countries, destination, place of possession, place of research, and location of each end user. Requirements may concern pharmaceuticals, poisons, dangerous drugs, controlled chemicals, precursor chemicals, biological materials, customs classification, strategic commodities, import and export licensing, sanctions, anti-money-laundering controls, consumer protection, workplace safety, environmental disposal, research ethics, data protection, and professional practice.
Peptas remains responsible for legal duties that Applicable Law places on Peptas and that cannot lawfully be transferred to a customer. Your compliance obligation does not excuse our non-delegable duties. Likewise, our review of an order does not transfer your legal duties to us. We do not promise that a Product may lawfully be purchased, imported, possessed, resold, or used in every jurisdiction. Availability on the Site, acceptance of a payment method, issuance of a quotation, or successful delivery of a previous order is not legal clearance for a current transaction.
You must obtain all licences, permits, declarations, end-use statements, registrations, approvals, consents, and exemptions required for your role before the relevant activity occurs. On request, you must provide accurate supporting documents and cooperate with lawful due diligence. You must not misdescribe a Product, value, origin, end use, consignee, or transaction; divide orders to evade a limit; use a forwarding arrangement to avoid a restriction; or ask us to omit, alter, or falsify customs or shipping information. We may share information with carriers, payment providers, professional advisers, insurers, regulators, customs authorities, or law enforcement when reasonably necessary and legally permitted.
If a licence or approval is delayed, denied, suspended, or revoked, you must notify us promptly. We may suspend performance while the issue is reviewed. Neither party is required to perform an act that would violate Applicable Law. Where lawful performance is impossible, we may cancel the affected portion of the transaction and address any payment according to the applicable policy, the allocation of responsibility for the problem, costs already incurred, and mandatory law.
Electronic transactions and communications
You consent to transact and communicate electronically. Subject to Applicable Law, electronic records, click acceptance, checkbox selections, account activity, order submissions, emails, and system logs may satisfy requirements for writing, acceptance, delivery, and retention. You are responsible for providing a current email address and monitoring messages, account notices, tracking updates, and requests for information. A notice is not invalid merely because an automated filter or internal routing rule prevented you from reading it.
An automated acknowledgment confirms only that a submission reached our system. It is not necessarily acceptance of an order, confirmation of product availability, regulatory clearance, or a promise to ship. A binding sale is formed only at the point specified in the Terms and Conditions of Sale. We may correct an electronic transmission error before acceptance and may contact you to verify an instruction that appears incomplete, inconsistent, unusual, or unauthorized.
You must not impersonate another person, use an address or payment instrument without authorization, manipulate technical records, or deny an electronic action genuinely performed by you or under your control. We may use reasonable authentication and audit records to evaluate a dispute. This paragraph does not prevent you from showing that a record is inaccurate, compromised, or legally insufficient.
Site information, availability, and corrections
We aim to present accurate and current information, but scientific, regulatory, logistical, and commercial information can change. Site content may contain typographical errors, translation differences, outdated references, incomplete descriptions, or technical display problems. Images may be illustrative and colors, labels, vials, packaging, or batch presentation may vary. A reference standard, molecular description, publication, or research summary does not guarantee that a Product is suitable for a particular protocol or produces a particular result.
We may correct errors, update content, change specifications, discontinue Products, impose quantity limits, or suspend Site functions. Before a binding sale is formed, we may correct an obvious pricing, availability, tax, shipping, or description error and invite you to proceed on corrected terms. After a binding sale is formed, any correction that materially affects your rights will be handled under Applicable Law and the governing sale terms. We will not knowingly rely on a disclaimer to preserve a materially false trade description or misleading omission.
The Site may be unavailable because of maintenance, security events, hosting failures, carrier outages, software changes, government action, or circumstances beyond reasonable control. We do not promise uninterrupted or error-free access. You should retain copies of order records, policies, certificates, and communications needed for your institutional files. We may limit access to protect the Site, customers, data, systems, or legal compliance.
Third-party services, links, and statements
The Site may use or link to payment processors, carriers, analytics providers, consent tools, social networks, laboratories, publications, or other third parties. A link, technical integration, reference, or display of a third-party name does not mean that we control or endorse every statement, policy, security practice, product, or service of that party. Third parties may impose separate terms and privacy notices. You should review them before using the relevant service.
We are responsible for selecting and managing service providers to the extent required by Applicable Law. We are not responsible for an independent third party’s acts outside our control merely because its service is linked from the Site. However, this limitation does not remove responsibility that Applicable Law assigns to us for our own selection, instructions, representations, data handling, or non-delegable duties. A third-party laboratory report or certificate describes the sample and methods identified in that report; it is not a regulatory approval, medical endorsement, or universal guarantee about every unit or every possible use.
Reviews, testimonials, forum posts, and customer statements represent the views of their authors. They must not be interpreted as instructions for human or veterinary use. We may remove statements that promote prohibited use, make unsupported health claims, disclose confidential information, or violate law or Site rules. Removal does not mean that we can identify and prevent every improper statement.
Account and information security
You must provide complete and accurate information and keep it current. You are responsible for protecting passwords, devices, authentication methods, and account access. Do not share credentials with unauthorized persons. Notify us promptly at [email protected] if you suspect unauthorized access, a fraudulent order, or a compromise affecting information supplied to us. We may temporarily restrict an account while investigating.
You are responsible for actions taken through your account when they were authorized by you or resulted from your failure to use reasonable security. You are not responsible for actions caused solely by our breach of a legal duty or security failure. We may require re-authentication, identity evidence, or confirmation from an institutional email address before processing sensitive requests, changing delivery details, releasing records, or restoring access.
Prohibited conduct
You must not use the Site or Products to violate law, infringe rights, facilitate harm, evade controls, mislead another person, or interfere with systems. Prohibited conduct includes attempting unauthorized access; introducing malware; scraping in a way that disrupts service; reverse engineering security features; abusing promotional offers; making fraudulent claims; laundering funds; using stolen payment information; submitting false identity, end-use, customs, tax, or delivery information; promoting human or veterinary use; and reselling Products under false, misleading, or medically suggestive descriptions.
You must not remove or obscure warnings, batch identifiers, safety information, or chain-of-custody information. You must not relabel a Product as approved for a use for which it is not approved. You must not use our names, trademarks, documents, certificates, images, or test results to imply authorization, affiliation, clinical endorsement, or regulatory approval. We may preserve evidence, suspend service, cancel affected orders, and report reasonably suspected unlawful conduct where legally permitted.
Records, investigations, and cooperation
We may retain records reasonably needed to document consent, orders, payments, shipping, complaints, safety issues, compliance reviews, and legal obligations, subject to the Privacy Policy. In a dispute, relevant records may include order data, correspondence, payment authorization results, carrier scans, delivery photographs, access logs, batch records, certificates, submitted images, and statements from involved parties. No single category of record is automatically conclusive where Applicable Law requires a broader assessment.
You agree to cooperate reasonably with an investigation into fraud, diversion, damage, loss, unauthorized use, regulatory inquiry, safety concern, data request, or chargeback. Cooperation may include preserving packaging, providing photographs, confirming institutional authority, identifying the consignee, and returning or safely destroying material where lawful. We will not request information that is disproportionate to the matter, and privacy or legal requests may be subject to identity verification.
Events beyond reasonable control
Neither party is liable for delay or failure caused by an event beyond its reasonable control to the extent the event actually prevents performance and the affected party takes reasonable steps to reduce the effect. Events may include natural disasters, severe weather, epidemic or public-health measures, war, terrorism, civil disorder, sanctions, embargoes, sudden legal restrictions, customs action, carrier network disruption, labor disputes not limited to the affected party’s own workforce, power or telecommunications failures, cyberattacks by third parties, critical supplier failure, or government orders.
This provision does not excuse payment already due for Products properly supplied, a data-protection duty that can still reasonably be performed, or a duty that Applicable Law does not allow the parties to exclude. The affected party may receive a reasonable extension. If the disruption continues and substantially defeats the transaction, either party may exercise any cancellation right provided by the applicable policy or law. Allocation of prepaid amounts will take account of Products already supplied, irreversible costs lawfully chargeable, and mandatory rights.
Liability boundaries and mandatory rights
Every exclusion, limitation, waiver, indemnity, and allocation of risk in this policy applies only to the maximum extent permitted by Applicable Law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing limits a mandatory remedy available to a consumer under law that applies despite a choice-of-law clause. If Hong Kong’s Control of Exemption Clauses Ordinance or another reasonableness requirement applies, the relevant term is intended to operate only to the extent it satisfies that requirement.
Risk allocations are intended to reflect the specialized, research-only nature of the Products, the customer’s control over selection and use, the need for qualified handling, the limited ability to observe activities after delivery, and the availability of insurance and institutional controls to professional users. They are not intended to excuse a false trade description, misleading omission, wrongful acceptance of payment, breach of a non-excludable duty, or our own conduct where liability cannot fairly or lawfully be shifted.
If a court or authority finds a limitation too broad, it should be enforced to the broadest lawful and reasonable extent rather than disregarded entirely, where the law allows that approach. Separate limitations are intended to be severable. The existence of a specific remedy does not exclude another mandatory remedy, but you may not obtain double recovery for the same loss.
Assignment, subcontracting, and third-party rights
We may use affiliates and qualified service providers for hosting, payments, testing, storage, fulfillment, shipping, support, professional advice, fraud prevention, and compliance. We remain responsible to the extent required by Applicable Law. We may assign or transfer our rights and obligations as part of a genuine reorganization, financing, merger, acquisition, or sale of the business or relevant assets, provided the transfer does not reduce mandatory rights. You may not assign an order, policy right, or claim in a way that increases our risk or evades a restriction without our prior written consent, except where law gives you a non-waivable transfer right.
Unless a policy expressly says otherwise, a person who is not a party has no right to enforce it under the Contracts (Rights of Third Parties) Ordinance (Cap. 623). Our affiliates, personnel, contractors, laboratories, carriers, licensors, and payment service providers may rely on a provision that expressly protects them. The parties may amend or end their agreement without the consent of any other third party, to the extent permitted by law.
No waiver; severability; entire understanding
A failure or delay in enforcing a right is not a waiver. A one-time waiver applies only to the specific circumstances confirmed in writing. If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed if modification is not permitted; the remaining provisions continue in effect. Each policy, an accepted quotation, the order confirmation, and any expressly incorporated document form the agreement for their subject matter. They replace prior discussions on that subject but do not exclude liability for fraud or a statement that law prevents us from excluding.
Purchase orders, procurement portals, email signatures, or customer forms do not add or replace terms merely because they are transmitted to us. Additional terms bind us only if an authorized representative expressly accepts them in writing. If an accepted written quotation or negotiated agreement identifies a conflict and states that it overrides a Site term, the negotiated provision controls for that transaction.
Governing law and dispute resolution
Except where mandatory law requires otherwise, this policy and non-contractual obligations connected with it are governed by the laws of the Hong Kong Special Administrative Region, without applying rules that would select another jurisdiction’s law. The courts of Hong Kong have exclusive jurisdiction, subject to any mandatory right you have to bring a claim elsewhere and either party’s right to seek urgent interim relief in a court with authority to grant it.
Before beginning formal proceedings, a party should send a written notice describing the issue, relevant order, requested remedy, and supporting information. The parties should allow at least 30 days for a good-faith attempt to resolve the matter, unless urgent relief, a limitation period, safety, fraud, confidentiality, intellectual property, or regulatory action makes waiting unreasonable. This process does not prevent a report to a regulator or law-enforcement authority and does not remove a statutory complaint right.
Claims should be brought individually unless Applicable Law permits or requires another procedure. No informal communication settles a claim unless it clearly records the agreed resolution and is sent by an authorized person. A payment-provider or carrier process does not finally determine the parties’ legal rights, although its records may be relevant.
Policy updates, language, and contact
We may revise this policy to reflect legal, operational, security, product, or service changes. The “Last updated” date identifies the current published version. Changes apply prospectively when posted or on a later date stated in the notice. A change will not retroactively remove a right that had already accrued unless Applicable Law permits and the change is validly agreed. For a material change, we may provide an additional notice by email, account message, checkout notice, or Site banner where appropriate.
The English version controls to the extent permitted by law. A translation is provided for convenience unless it expressly states that it is an official controlling version. If you need this policy in an accessible format or have a question about its meaning, contact us before placing an order. Do not proceed if you do not understand and accept the terms that apply to you.
Formal legal notices, privacy-rights requests, security reports, and legal correspondence may be sent to [email protected]. Customer-service questions about products, orders, delivery, or returns should be sent to [email protected]. Include enough information to identify the matter without sending unnecessary sensitive data. A business or postal address should be taken only from the current, verified contact information displayed on the Site or supplied in an official order document; do not rely on an address copied from an unofficial directory or an outdated page.