1. Overview and acceptance
These Terms and Conditions of Sale govern access to Peptas.com, requests for quotations, account use, and every order placed with Peptas. They are designed for business, institutional, professional, and qualified laboratory customers purchasing materials for lawful research. By using the Site, submitting an order, accepting a quotation, or receiving Products, you confirm that you have read and agree to these Terms. If you act for an organization, both you and that organization are responsible for compliance.
Important research-use notice: Products identified as research materials are sold strictly for laboratory research. They are not intended or authorized for human consumption, human administration, veterinary use, diagnostic use, therapeutic use, compounding, or use as food, drugs, supplements, cosmetics, or household products. Do not order if your intended use is inconsistent with that restriction.
These Terms incorporate the Privacy Policy, Cookie Policy, Refund and Return Policy, Payment and Delivery Policy, Research Use Disclaimer and Legal Notice, and any Product-specific restrictions displayed before checkout. A written quotation or separately negotiated agreement may supplement these Terms. If it expressly identifies and overrides a provision, the negotiated provision controls for that order.
2. Customer qualifications and representations
You represent on every visit and order that you are at least 21 years old; have legal capacity and authority; are acting for a legitimate research, analytical, educational, industrial, or other lawful professional purpose; and will not use, promote, or transfer a Product for human or veterinary administration. You also represent that neither you, the organization, the payer, the consignee, nor the intended end user is subject to a prohibition that would make the transaction unlawful.
You are responsible for conducting a documented assessment of the Product, intended protocol, personnel, facility, destination, and legal status. Peptas does not certify your competence or regulatory eligibility by allowing you to create an account or place an order. We may require an institutional email address, business registration information, end-use statement, identity document, import permit, professional credentials, or other reasonable evidence. Information must be accurate, current, and complete.
You must immediately inform us if the intended use, consignee, destination, ownership, control, or regulatory status changes before delivery. You may not purchase for an undisclosed third party, use a parcel forwarder to conceal the true destination, or redirect a shipment to avoid review. We may refuse an order that does not fit our research-only model or presents an unacceptable legal, safety, payment, or diversion risk.
3. Products and research information
Product names may reflect common scientific terminology, sequence identifiers, or areas of published research. They do not state or imply approval, efficacy, safety, merchantability for a clinical purpose, or suitability for administration. Any scientific summary is general background and may not describe the specific batch, your protocol, or current scientific consensus. You must independently evaluate publications, methods, controls, and limitations.
Specifications shown on a Product page or certificate apply according to their wording. A stated purity is ordinarily an analytical result for the tested sample using the stated method. It does not mean that every constituent has been identified, that the material is sterile, endotoxin-free, pathogen-free, pharmaceutical-grade, free of all trace contaminants, or suitable for any unstated application. Unless expressly included in the written specification, do not assume sterility, bioburden limits, endotoxin limits, residual-solvent limits, potency in a biological system, stability after opening, or performance in a particular assay.
Nominal fill quantity, appearance, counter-ion, formulation, excipients, packaging, and storage recommendations may be stated on the label, Product page, or certificate. Reasonable analytical or manufacturing tolerances may apply. You must inspect the applicable batch documentation and ask questions before use. A certificate of analysis is not a licence, government approval, clinical endorsement, or substitute for incoming quality control. We may provide a certificate electronically and may redact confidential methods or supplier information where the document remains adequate to describe the represented test.
We may improve, replace, or discontinue a Product and may limit quantities or customer categories. We will not substitute a materially different Product after contract formation without your agreement, except for a packaging or presentation change that does not materially affect the agreed specification. Availability information is an estimate until an order is accepted and allocated.
4. Orders and contract formation
Your cart and order submission are an offer to buy on these Terms. An automated email acknowledging receipt is not acceptance. We may review inventory, destination, payment, identity, end use, compliance, and shipping feasibility. A binding contract forms only when we send an express acceptance or dispatch confirmation, or when we dispatch the Product, whichever occurs first. Separate items may be accepted and shipped separately, creating separate contracts where appropriate.
We may reject or cancel an order before acceptance for any lawful reason, including stock error, obvious price error, unsupported destination, failed verification, suspected fraud, restricted material, payment failure, or inconsistency with research-only requirements. If payment was captured for an unaccepted order, we will reverse or refund it subject to banking processing times and any lawful deduction expressly disclosed and permitted by law.
After acceptance, changes require our written agreement. A request to change the Product, quantity, consignee, address, carrier, declaration, or payment method may require cancellation and a new order. We may decline a change if processing has started, a label has been generated, material has been allocated, compliance review would be affected, or the change creates risk. Customer purchase-order terms do not apply unless expressly accepted by an authorized Peptas representative.
5. Prices, currency, taxes, and quotations
Prices are shown in the currency indicated on the Site or quotation. Unless expressly stated, they exclude shipping, insurance, customs duties, import taxes, bank charges, currency-conversion costs, brokerage, storage, inspection, permits, and destination fees. You are responsible for charges assigned to the importer, consignee, or buyer by Applicable Law or the relevant service provider. We are responsible for taxes and charges that law places on us and does not allow us to transfer.
A quotation is valid only for its stated period and assumptions. It may be withdrawn before acceptance if inventory is exhausted, law changes, or an obvious error exists. Site prices can change without notice before contract formation. If a displayed price is clearly erroneous, we may correct it before acceptance and give you the choice to continue at the corrected price or cancel. We will not charge a higher amount after a contract forms unless you agree to an additional service or law requires an adjustment.
Discounts, coupons, samples, and promotions may have eligibility, quantity, period, and Product restrictions. They cannot be combined unless stated. We may cancel benefits obtained through manipulation, duplicate identities, automated abuse, or material misrepresentation. This does not allow us to revoke a valid promotion after acceptance merely because it became commercially unfavorable.
6. Payment, screening, and fraud prevention
Available payment methods are those displayed at checkout or stated on an invoice. They may include payment cards, bank transfer, or another method specifically offered for the transaction. The appearance of a payment option does not guarantee eligibility for every customer, Product, amount, or destination. Cryptocurrency is accepted only if it is expressly presented and confirmed for the particular order; no general statement on the Site should be read as a standing promise to accept it.
You authorize us and our payment providers to perform payment authentication, address verification, fraud screening, sanctions checks, and lawful transaction monitoring. A temporary authorization is not final acceptance of an order. For bank transfers, the order may remain pending until cleared funds are received and matched. You are responsible for sender and intermediary bank fees. Do not send a payment from an unrelated person or account without prior explanation and approval.
If payment is reversed, disputed, unauthorized, or overdue, we may suspend performance, recover Products where legally permitted, cancel unshipped items, and seek reasonable collection costs allowed by law. Contact us before initiating a chargeback so we can investigate, unless doing so would prejudice a statutory right or urgent fraud report. Knowingly filing a false chargeback or duplicate recovery request is prohibited.
7. Processing, shipping, delivery, and transfer of risk
Processing and transit periods are estimates, not guaranteed delivery dates, unless we expressly agree to a guaranteed service in writing. Timing begins after cleared payment, verification, and any required documentation. Weekends, Hong Kong public holidays, destination holidays, compliance review, and carrier cutoffs may affect processing. The Payment and Delivery Policy explains current estimates and procedures.
You must supply a complete, accurate, serviceable address and identify any receiving limitation. We may require a signature, institutional address, telephone number for the carrier, import identifier, or confirmation from the consignee. A carrier’s refusal, remote-area restriction, incorrect address, unattended premises, or failure to complete customs formalities may cause delay, return, abandonment, or fees.
Unless mandatory law or an agreed Incoterm provides otherwise, risk of physical loss or damage transfers when the Product is delivered to the address or authorized recipient shown in the order. For a genuine business transaction where you nominate and independently contract the carrier, risk may transfer when the Product is handed to that carrier. Title transfers only after we receive full cleared payment, to the extent such retention is valid. These rules do not remove our responsibility for inadequate packaging, an incorrect item, or another breach occurring before risk transfers.
International shipments may be opened, tested, delayed, detained, returned, seized, or destroyed by authorities. You are responsible for destination import eligibility and cooperation, while we remain responsible for export and shipping duties placed on us by law. Customs action does not automatically establish that either party breached the contract. Refund or replacement depends on the cause, each party’s obligations, recoverability, insurance, and mandatory rights under the Payment and Delivery and Refund and Return Policies.
8. Inspection, nonconformity, and claims
Inspect the external package promptly and, without compromising safe handling, check the Product name, quantity, label, seal, and visible condition. Report a missing, incorrect, visibly damaged, or transit-compromised item within 48 hours after recorded delivery. The 48-hour period allows prompt carrier and chain-of-custody investigation. If a defect could not reasonably be discovered then, notify us promptly after discovery and within any mandatory legal period.
Do not use material that appears damaged, mislabeled, contaminated, or inconsistent with the order. Isolate it under suitable conditions, preserve all packaging and labels, and follow our reasonable evidence instructions. We may request photographs, video, temperature information, carrier records, lot number, balance calibration information, analytical data, or a written description. We will not require dangerous handling or return shipping that would violate law.
A complaint about experimental outcome alone does not prove nonconformity. Research results can depend on reconstitution, solvent, concentration, container adsorption, freeze-thaw cycles, storage, assay design, instrumentation, controls, biological system, and handling after risk transfers. We will consider credible evidence fairly, including batch records and appropriate independent analysis. Remedies are set out in the Refund and Return Policy and are subject to mandatory law.
9. Limited product assurance and warranty exclusions
We warrant at delivery that a Product will materially correspond to the express written specification we accepted for the order, subject to stated tolerances, provided it has been stored and handled as instructed and the claim is made within a reasonable period. This limited assurance is the only voluntary Product warranty unless a quotation or Product page expressly provides another.
To the maximum extent permitted by law, Products and Site content are otherwise supplied “as is” and “as available.” We disclaim implied warranties, conditions, and representations concerning merchantability, fitness for a particular purpose, non-infringement arising from customer-directed use, experimental outcome, uninterrupted Site availability, compatibility with a protocol, and suitability for human or veterinary use. We do not disclaim an implied condition or statutory guarantee that cannot lawfully be excluded.
No employee, distributor, reseller, influencer, publication, or support response creates a warranty unless an authorized representative expressly confirms it in writing as part of the transaction. Technical assistance is general and does not transfer responsibility for protocol design, validation, safety, or regulatory approval.
10. Limitation of liability
Subject to the mandatory-rights carveouts below, Peptas is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, revenue, opportunity, goodwill, anticipated savings, data, grant funding, or research time; business interruption; or losses arising from prohibited human or veterinary use, unauthorized resale, failure to obtain permits, unsuitable protocols, post-delivery contamination, or failure to follow storage and safety requirements.
For claims arising from a Product or order, and to the maximum extent permitted by law, our aggregate liability is limited to the amount you paid for the affected Product. If that limit is held unreasonable or inapplicable, liability remains limited to direct loss that was reasonably foreseeable and proven to have been caused by our breach, subject to any other lawful limit. Each party must take reasonable steps to reduce avoidable loss.
Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, willful misconduct, or liability that cannot be excluded under Hong Kong or other mandatory law. Nothing excludes a non-waivable consumer remedy or our responsibility for a false trade description, misleading omission, or wrongful acceptance of payment. The limits are intended principally for professional research transactions in which the customer controls selection, facilities, handling, protocol, and downstream use.
11. Customer indemnity
To the extent permitted by law, you will indemnify Peptas and its personnel against third-party claims, regulatory costs, penalties, recall or disposal costs, injury, property damage, and reasonable legal expenses arising from your unlawful conduct, prohibited human or veterinary use, material misrepresentation, unauthorized resale or relabeling, violation of import or end-use requirements, infringement caused by your instructions, or negligent handling after risk transfers.
The indemnity does not apply to the extent a loss was caused by Peptas’s breach, negligence, willful misconduct, false representation, or non-delegable duty. We must notify you within a reasonable time, allow reasonable participation in the defense, and not settle a claim in a way that admits your wrongdoing or imposes a non-monetary duty on you without consent, unless immediate action is reasonably required by law or safety.
12. Intellectual property and Site licence
Peptas and its licensors retain rights in the Site, branding, layout, photographs, copy, databases, documents, and original materials. We grant you a limited, revocable, non-exclusive licence to access and use the Site for evaluating and purchasing Products for lawful internal purposes. You may retain policy, invoice, certificate, and Product records needed for compliance and research files.
You may not copy substantial Site content, remove proprietary notices, create a misleading mirror site, use our trademarks in a domain or advertisement, resell certificates separately, or imply affiliation or regulatory endorsement. Reference to a third-party mark is descriptive and does not claim ownership. If you provide feedback, you permit us to use it without confidential information or personal attribution, but you retain rights in your pre-existing intellectual property.
13. Suspension and termination
You may stop using the Site at any time. We may suspend or terminate access for breach, suspected misuse, fraud, security risk, abusive conduct, legal restrictions, or repeated requests for prohibited human-use guidance. Where practical and lawful, we may explain the general reason and allow correction. Immediate restriction may be necessary to protect safety, evidence, systems, or legal compliance.
Termination does not erase payment duties, confidentiality, accrued rights, completed transactions, or provisions intended to survive, including research-use restrictions, intellectual property, liability allocation, indemnity, records, privacy, and dispute terms. Treatment of an accepted but unfulfilled order will depend on the reason for termination, performance already completed, and mandatory law.
14. Contact and pre-order questions
Before ordering, send questions about specifications, certificates, availability, shipping, or these Terms to [email protected]. Formal legal notices should be sent to [email protected] and should identify the order number and the operator named on the corresponding invoice or order confirmation. We do not provide dosing, self-experimentation, therapeutic, or veterinary guidance.
General Legal Provisions Applying to This Policy
The provisions in this section form part of this policy and should be read together with the policy-specific sections above. They are included so that important rules are not left to implication. If a policy-specific provision directly conflicts with a provision in this section, the policy-specific provision controls for the subject covered by that policy. If these provisions conflict with a non-waivable right under applicable law, the non-waivable right controls only to the extent of that conflict.
Definitions and interpretation
In these provisions, “Peptas,” “we,” “us,” and “our” mean the person or entity that owns and operates Peptas.com and supplies the relevant products or services as identified in the order confirmation, invoice, checkout, or legally required business information displayed on the Site. “Site” means Peptas.com and any page, account area, form, communication, or digital service operated under that domain. “Product” means an item offered through the Site. “Customer,” “you,” and “your” mean the person visiting the Site, submitting information, creating an account, requesting a quotation, or placing an order, and any organization on whose behalf that person acts. “Applicable Law” means every law, regulation, court order, licence condition, import or export control, sanctions measure, professional rule, and binding government requirement that applies to the relevant person, Product, transaction, shipment, or activity.
Headings, summaries, examples, frequently asked questions, and tables are provided for readability. They do not limit the operative wording. Words such as “including,” “includes,” and “for example” are illustrative and do not create an exhaustive list. A reference to writing includes email and other electronic records unless Applicable Law requires another form. Singular words include the plural and vice versa where the context permits. A duty not to do something includes a duty not to authorize, assist, encourage, or permit another person to do it. References to a statute include amendments, replacements, subsidiary legislation, and official requirements made under it.
Nothing on the Site creates a partnership, joint venture, fiduciary relationship, employment relationship, agency, medical relationship, or professional advisory relationship between you and Peptas. No person may bind Peptas or make a representation on its behalf unless that authority is confirmed in writing by an authorized representative. Product information, customer-service responses, educational material, and links are not legal, medical, clinical, regulatory, tax, customs, investment, or other professional advice.
Authority, eligibility, and institutional responsibility
You may use the Site and transact with us only if you are at least 21 years old, have legal capacity to enter a binding agreement, and are not prohibited by Applicable Law from accessing the Site or acquiring the Products. If you act for a company, university, laboratory, government body, clinic, reseller, or other organization, you represent that you have authority to bind that organization and that the organization accepts responsibility for your acts and omissions. We may request reasonable evidence of age, identity, professional status, institutional affiliation, intended research purpose, destination, end user, funding source, or authority to order.
The person placing an order is responsible for ensuring that every employee, contractor, student, principal investigator, consignee, agent, and downstream recipient who may possess or handle a Product is appropriately qualified, trained, authorized, and supervised. Internal approval by an employer or institution does not replace a government licence, ethics approval, import permit, controlled-substance authorization, or other external requirement. An account, quotation, invoice, order acceptance, shipment, or prior sale does not establish eligibility for any later transaction.
We may refuse registration, restrict an account, request additional verification, cancel an order, withhold shipment, limit quantities, or end a relationship if we reasonably believe that a transaction presents a safety, fraud, sanctions, reputational, legal, regulatory, payment, diversion, or misuse risk. We may do so without disclosing confidential screening criteria or information that could defeat fraud or compliance controls. We will exercise these rights subject to Applicable Law and will not rely on them to avoid a mandatory obligation already owed to you.
Research-use framework
Unless a Product page expressly states otherwise and the statement is legally authorized, Products offered on the Site are supplied exclusively as laboratory research materials. They are not medicines, foods, dietary supplements, cosmetics, consumer chemicals, veterinary products, diagnostic products, or medical devices. They are not offered for administration to humans or animals, for compounding, for clinical investigation without required authorization, or for the diagnosis, prevention, mitigation, treatment, or cure of any disease or condition. Labels such as “research use only” and “not for human or veterinary use” are material conditions of sale and use, not marketing slogans.
You must not ingest, inject, inhale, implant, apply, administer, prescribe, dispense, recommend, resell for personal use, or otherwise expose a human or animal to a Product. You must not use a Product as an active ingredient in a food, supplement, cosmetic, drug, medicine, veterinary preparation, or consumer product. You must not seek dosing, cycle, reconstitution-for-administration, treatment, or self-experimentation guidance from us. A discussion found elsewhere on the internet, a publication, a third-party practice, a product name, or a reference to an area of scientific investigation does not change these restrictions.
Products must be handled only in a suitable professional laboratory by trained personnel using an institutionally approved protocol, appropriate engineering controls, personal protective equipment, storage controls, waste procedures, incident response, and risk assessment. You are responsible for reviewing available safety information and determining whether additional testing, controls, approvals, or documentation are required for your intended lawful research. You must prevent unauthorized access and maintain custody records appropriate to the nature of the material.
Legal and regulatory compliance
You are responsible for identifying and complying with Applicable Law in every jurisdiction connected with your activity, including Hong Kong, the billing location, shipment origin, transit countries, destination, place of possession, place of research, and location of each end user. Requirements may concern pharmaceuticals, poisons, dangerous drugs, controlled chemicals, precursor chemicals, biological materials, customs classification, strategic commodities, import and export licensing, sanctions, anti-money-laundering controls, consumer protection, workplace safety, environmental disposal, research ethics, data protection, and professional practice.
Peptas remains responsible for legal duties that Applicable Law places on Peptas and that cannot lawfully be transferred to a customer. Your compliance obligation does not excuse our non-delegable duties. Likewise, our review of an order does not transfer your legal duties to us. We do not promise that a Product may lawfully be purchased, imported, possessed, resold, or used in every jurisdiction. Availability on the Site, acceptance of a payment method, issuance of a quotation, or successful delivery of a previous order is not legal clearance for a current transaction.
You must obtain all licences, permits, declarations, end-use statements, registrations, approvals, consents, and exemptions required for your role before the relevant activity occurs. On request, you must provide accurate supporting documents and cooperate with lawful due diligence. You must not misdescribe a Product, value, origin, end use, consignee, or transaction; divide orders to evade a limit; use a forwarding arrangement to avoid a restriction; or ask us to omit, alter, or falsify customs or shipping information. We may share information with carriers, payment providers, professional advisers, insurers, regulators, customs authorities, or law enforcement when reasonably necessary and legally permitted.
If a licence or approval is delayed, denied, suspended, or revoked, you must notify us promptly. We may suspend performance while the issue is reviewed. Neither party is required to perform an act that would violate Applicable Law. Where lawful performance is impossible, we may cancel the affected portion of the transaction and address any payment according to the applicable policy, the allocation of responsibility for the problem, costs already incurred, and mandatory law.
Electronic transactions and communications
You consent to transact and communicate electronically. Subject to Applicable Law, electronic records, click acceptance, checkbox selections, account activity, order submissions, emails, and system logs may satisfy requirements for writing, acceptance, delivery, and retention. You are responsible for providing a current email address and monitoring messages, account notices, tracking updates, and requests for information. A notice is not invalid merely because an automated filter or internal routing rule prevented you from reading it.
An automated acknowledgment confirms only that a submission reached our system. It is not necessarily acceptance of an order, confirmation of product availability, regulatory clearance, or a promise to ship. A binding sale is formed only at the point specified in the Terms and Conditions of Sale. We may correct an electronic transmission error before acceptance and may contact you to verify an instruction that appears incomplete, inconsistent, unusual, or unauthorized.
You must not impersonate another person, use an address or payment instrument without authorization, manipulate technical records, or deny an electronic action genuinely performed by you or under your control. We may use reasonable authentication and audit records to evaluate a dispute. This paragraph does not prevent you from showing that a record is inaccurate, compromised, or legally insufficient.
Site information, availability, and corrections
We aim to present accurate and current information, but scientific, regulatory, logistical, and commercial information can change. Site content may contain typographical errors, translation differences, outdated references, incomplete descriptions, or technical display problems. Images may be illustrative and colors, labels, vials, packaging, or batch presentation may vary. A reference standard, molecular description, publication, or research summary does not guarantee that a Product is suitable for a particular protocol or produces a particular result.
We may correct errors, update content, change specifications, discontinue Products, impose quantity limits, or suspend Site functions. Before a binding sale is formed, we may correct an obvious pricing, availability, tax, shipping, or description error and invite you to proceed on corrected terms. After a binding sale is formed, any correction that materially affects your rights will be handled under Applicable Law and the governing sale terms. We will not knowingly rely on a disclaimer to preserve a materially false trade description or misleading omission.
The Site may be unavailable because of maintenance, security events, hosting failures, carrier outages, software changes, government action, or circumstances beyond reasonable control. We do not promise uninterrupted or error-free access. You should retain copies of order records, policies, certificates, and communications needed for your institutional files. We may limit access to protect the Site, customers, data, systems, or legal compliance.
Third-party services, links, and statements
The Site may use or link to payment processors, carriers, analytics providers, consent tools, social networks, laboratories, publications, or other third parties. A link, technical integration, reference, or display of a third-party name does not mean that we control or endorse every statement, policy, security practice, product, or service of that party. Third parties may impose separate terms and privacy notices. You should review them before using the relevant service.
We are responsible for selecting and managing service providers to the extent required by Applicable Law. We are not responsible for an independent third party’s acts outside our control merely because its service is linked from the Site. However, this limitation does not remove responsibility that Applicable Law assigns to us for our own selection, instructions, representations, data handling, or non-delegable duties. A third-party laboratory report or certificate describes the sample and methods identified in that report; it is not a regulatory approval, medical endorsement, or universal guarantee about every unit or every possible use.
Reviews, testimonials, forum posts, and customer statements represent the views of their authors. They must not be interpreted as instructions for human or veterinary use. We may remove statements that promote prohibited use, make unsupported health claims, disclose confidential information, or violate law or Site rules. Removal does not mean that we can identify and prevent every improper statement.
Account and information security
You must provide complete and accurate information and keep it current. You are responsible for protecting passwords, devices, authentication methods, and account access. Do not share credentials with unauthorized persons. Notify us promptly at [email protected] if you suspect unauthorized access, a fraudulent order, or a compromise affecting information supplied to us. We may temporarily restrict an account while investigating.
You are responsible for actions taken through your account when they were authorized by you or resulted from your failure to use reasonable security. You are not responsible for actions caused solely by our breach of a legal duty or security failure. We may require re-authentication, identity evidence, or confirmation from an institutional email address before processing sensitive requests, changing delivery details, releasing records, or restoring access.
Prohibited conduct
You must not use the Site or Products to violate law, infringe rights, facilitate harm, evade controls, mislead another person, or interfere with systems. Prohibited conduct includes attempting unauthorized access; introducing malware; scraping in a way that disrupts service; reverse engineering security features; abusing promotional offers; making fraudulent claims; laundering funds; using stolen payment information; submitting false identity, end-use, customs, tax, or delivery information; promoting human or veterinary use; and reselling Products under false, misleading, or medically suggestive descriptions.
You must not remove or obscure warnings, batch identifiers, safety information, or chain-of-custody information. You must not relabel a Product as approved for a use for which it is not approved. You must not use our names, trademarks, documents, certificates, images, or test results to imply authorization, affiliation, clinical endorsement, or regulatory approval. We may preserve evidence, suspend service, cancel affected orders, and report reasonably suspected unlawful conduct where legally permitted.
Records, investigations, and cooperation
We may retain records reasonably needed to document consent, orders, payments, shipping, complaints, safety issues, compliance reviews, and legal obligations, subject to the Privacy Policy. In a dispute, relevant records may include order data, correspondence, payment authorization results, carrier scans, delivery photographs, access logs, batch records, certificates, submitted images, and statements from involved parties. No single category of record is automatically conclusive where Applicable Law requires a broader assessment.
You agree to cooperate reasonably with an investigation into fraud, diversion, damage, loss, unauthorized use, regulatory inquiry, safety concern, data request, or chargeback. Cooperation may include preserving packaging, providing photographs, confirming institutional authority, identifying the consignee, and returning or safely destroying material where lawful. We will not request information that is disproportionate to the matter, and privacy or legal requests may be subject to identity verification.
Events beyond reasonable control
Neither party is liable for delay or failure caused by an event beyond its reasonable control to the extent the event actually prevents performance and the affected party takes reasonable steps to reduce the effect. Events may include natural disasters, severe weather, epidemic or public-health measures, war, terrorism, civil disorder, sanctions, embargoes, sudden legal restrictions, customs action, carrier network disruption, labor disputes not limited to the affected party’s own workforce, power or telecommunications failures, cyberattacks by third parties, critical supplier failure, or government orders.
This provision does not excuse payment already due for Products properly supplied, a data-protection duty that can still reasonably be performed, or a duty that Applicable Law does not allow the parties to exclude. The affected party may receive a reasonable extension. If the disruption continues and substantially defeats the transaction, either party may exercise any cancellation right provided by the applicable policy or law. Allocation of prepaid amounts will take account of Products already supplied, irreversible costs lawfully chargeable, and mandatory rights.
Liability boundaries and mandatory rights
Every exclusion, limitation, waiver, indemnity, and allocation of risk in this policy applies only to the maximum extent permitted by Applicable Law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing limits a mandatory remedy available to a consumer under law that applies despite a choice-of-law clause. If Hong Kong’s Control of Exemption Clauses Ordinance or another reasonableness requirement applies, the relevant term is intended to operate only to the extent it satisfies that requirement.
Risk allocations are intended to reflect the specialized, research-only nature of the Products, the customer’s control over selection and use, the need for qualified handling, the limited ability to observe activities after delivery, and the availability of insurance and institutional controls to professional users. They are not intended to excuse a false trade description, misleading omission, wrongful acceptance of payment, breach of a non-excludable duty, or our own conduct where liability cannot fairly or lawfully be shifted.
If a court or authority finds a limitation too broad, it should be enforced to the broadest lawful and reasonable extent rather than disregarded entirely, where the law allows that approach. Separate limitations are intended to be severable. The existence of a specific remedy does not exclude another mandatory remedy, but you may not obtain double recovery for the same loss.
Assignment, subcontracting, and third-party rights
We may use affiliates and qualified service providers for hosting, payments, testing, storage, fulfillment, shipping, support, professional advice, fraud prevention, and compliance. We remain responsible to the extent required by Applicable Law. We may assign or transfer our rights and obligations as part of a genuine reorganization, financing, merger, acquisition, or sale of the business or relevant assets, provided the transfer does not reduce mandatory rights. You may not assign an order, policy right, or claim in a way that increases our risk or evades a restriction without our prior written consent, except where law gives you a non-waivable transfer right.
Unless a policy expressly says otherwise, a person who is not a party has no right to enforce it under the Contracts (Rights of Third Parties) Ordinance (Cap. 623). Our affiliates, personnel, contractors, laboratories, carriers, licensors, and payment service providers may rely on a provision that expressly protects them. The parties may amend or end their agreement without the consent of any other third party, to the extent permitted by law.
No waiver; severability; entire understanding
A failure or delay in enforcing a right is not a waiver. A one-time waiver applies only to the specific circumstances confirmed in writing. If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed if modification is not permitted; the remaining provisions continue in effect. Each policy, an accepted quotation, the order confirmation, and any expressly incorporated document form the agreement for their subject matter. They replace prior discussions on that subject but do not exclude liability for fraud or a statement that law prevents us from excluding.
Purchase orders, procurement portals, email signatures, or customer forms do not add or replace terms merely because they are transmitted to us. Additional terms bind us only if an authorized representative expressly accepts them in writing. If an accepted written quotation or negotiated agreement identifies a conflict and states that it overrides a Site term, the negotiated provision controls for that transaction.
Governing law and dispute resolution
Except where mandatory law requires otherwise, this policy and non-contractual obligations connected with it are governed by the laws of the Hong Kong Special Administrative Region, without applying rules that would select another jurisdiction’s law. The courts of Hong Kong have exclusive jurisdiction, subject to any mandatory right you have to bring a claim elsewhere and either party’s right to seek urgent interim relief in a court with authority to grant it.
Before beginning formal proceedings, a party should send a written notice describing the issue, relevant order, requested remedy, and supporting information. The parties should allow at least 30 days for a good-faith attempt to resolve the matter, unless urgent relief, a limitation period, safety, fraud, confidentiality, intellectual property, or regulatory action makes waiting unreasonable. This process does not prevent a report to a regulator or law-enforcement authority and does not remove a statutory complaint right.
Claims should be brought individually unless Applicable Law permits or requires another procedure. No informal communication settles a claim unless it clearly records the agreed resolution and is sent by an authorized person. A payment-provider or carrier process does not finally determine the parties’ legal rights, although its records may be relevant.
Policy updates, language, and contact
We may revise this policy to reflect legal, operational, security, product, or service changes. The “Last updated” date identifies the current published version. Changes apply prospectively when posted or on a later date stated in the notice. A change will not retroactively remove a right that had already accrued unless Applicable Law permits and the change is validly agreed. For a material change, we may provide an additional notice by email, account message, checkout notice, or Site banner where appropriate.
The English version controls to the extent permitted by law. A translation is provided for convenience unless it expressly states that it is an official controlling version. If you need this policy in an accessible format or have a question about its meaning, contact us before placing an order. Do not proceed if you do not understand and accept the terms that apply to you.
Formal legal notices, privacy-rights requests, security reports, and legal correspondence may be sent to [email protected]. Customer-service questions about products, orders, delivery, or returns should be sent to [email protected]. Include enough information to identify the matter without sending unnecessary sensitive data. A business or postal address should be taken only from the current, verified contact information displayed on the Site or supplied in an official order document; do not rely on an address copied from an unofficial directory or an outdated page.