1. Critical research-use notice
Products offered by Peptas as research materials are for laboratory research use only. They are not for human or veterinary use. They must not be eaten, swallowed, injected, inhaled, implanted, applied to the body, administered, prescribed, dispensed, compounded, or used to diagnose, prevent, treat, mitigate, or cure any disease or condition. They must not be added to food, drink, dietary supplements, cosmetics, medicines, or consumer products.
The Site is intended for qualified adults aged 21 or older acting in a legitimate professional, institutional, educational, analytical, or industrial research capacity. It is not a health-information service, pharmacy, clinic, telemedicine provider, compounding facility, or source of personal experimentation guidance. If you are seeking a product for personal use, do not order from Peptas.
Labels, invoices, Product pages, and certificates containing research-use restrictions are material safety and legal conditions. A Product name, scientific publication, search-engine result, customer statement, or reference to an area of research does not override those restrictions.
2. No medical, veterinary, or clinical advice
Nothing on the Site is medical, pharmaceutical, veterinary, diagnostic, therapeutic, nutritional, legal, regulatory, or professional advice. Content is general commercial and scientific information for qualified research users. It is not a recommendation to use any substance in a person or animal and is not a substitute for advice from an appropriately licensed professional.
Peptas does not provide dosing, cycling, injection, administration, compounding, self-experimentation, treatment, or patient-specific guidance. We do not evaluate symptoms, interactions, contraindications, adverse effects, or suitability for a person or animal. Customer support may answer questions about an accepted laboratory specification, order, certificate, packaging, or research storage information, but that response does not create a clinical relationship.
If you believe a person or animal has been exposed, contact local emergency services, a poison-control resource, and an appropriately licensed medical or veterinary professional immediately. Do not wait for an email response from Peptas. Provide responders with the Product label and available documentation, but do not place yourself at further risk.
3. Regulatory status
Unless a Product page expressly states otherwise with supporting authorization, Products sold as research materials have not been approved, registered, or authorized by the Hong Kong Department of Health, the United States Food and Drug Administration, the European Medicines Agency, or another health authority for human or veterinary diagnosis, treatment, prevention, administration, or consumption. We do not claim such approval.
Regulatory classification can depend on composition, concentration, presentation, claims, intended use, jurisdiction, importer, end user, and activity. A material may be subject to pharmaceutical, poison, dangerous-drug, controlled-chemical, precursor, strategic-commodity, customs, workplace-safety, environmental, or research rules even when sold for research. “Research use only” does not create an exemption from law.
You must obtain a qualified legal or regulatory assessment where classification is uncertain. Peptas may request permits, end-use statements, or institutional evidence, but our review is not legal advice and does not guarantee that every authority will agree with a classification. We may refuse or cancel a transaction if lawful supply cannot be established.
4. Qualified personnel and suitable facilities
Products must be received, opened, stored, prepared, analyzed, transferred, and disposed of only by personnel with training appropriate to the material and protocol. The facility must have suitable access controls, ventilation or containment, personal protective equipment, calibrated equipment, spill response, waste procedures, supervision, and recordkeeping.
The customer is responsible for an institutionally approved risk assessment before work begins. That assessment should consider identity, available toxicology, concentration, route of potential exposure, aerosol or sharps risk, incompatibilities, stability, contamination, environmental release, security, and emergency response. When information is incomplete, a prudent research organization should apply conservative controls rather than assume safety.
Do not handle a Product in a home, gym, shared consumer space, food-preparation area, or any setting lacking appropriate laboratory controls. Keep Products away from children, patients, consumers, unauthorized staff, animals, food, medicines, and personal-care items. Clearly segregate and label research inventory.
5. Safety information and unknown hazards
Research materials may have limited toxicological, ecological, stability, incompatibility, or exposure data. Absence of a documented hazard does not mean absence of hazard. A Product may cause harm through skin or eye contact, inhalation, ingestion, injection, contamination, sensitization, or another route. Long-term, reproductive, developmental, carcinogenic, mutagenic, and environmental effects may be unknown.
Use appropriate engineering controls and personal protective equipment. Avoid creating dust or aerosols. Use suitable containment for reconstitution or transfer. Never mouth-pipette. Maintain a spill kit and emergency plan. Dispose of the Product, contaminated consumables, sharps, solvents, and packaging according to institutional procedures and Applicable Law.
A safety data sheet, where supplied, should be reviewed but may not answer every protocol-specific question. Customers must supplement it with their own risk assessment. Do not infer pharmaceutical-grade controls, sterility, absence of endotoxin, or fitness for biological exposure unless the accepted Product specification expressly includes that characteristic.
6. Scientific information and research uncertainty
Scientific content may summarize public literature, common terminology, analytical characteristics, or areas of investigation. Research evolves and studies may be preliminary, conflicting, non-reproducible, limited to particular models, or later corrected. A cited publication does not mean that Peptas verified every result or that the publication studied the Product batch offered on the Site.
Statements about mechanisms, pathways, targets, sequences, or experimental models are not health claims or outcome promises. Results from cell, biochemical, computational, or animal research cannot be assumed to apply to humans. Even within the same model, results may vary because of methods, controls, reagents, concentration, timing, environment, operator, and statistical design.
You are responsible for literature review, protocol validation, positive and negative controls, replication, statistical analysis, and independent interpretation. Peptas is not a contract research organization and does not design or approve your study merely by supplying material.
7. Purity, identity, and certificates
Where we state that a batch was analyzed by high-performance liquid chromatography, mass spectrometry, or another method, the result must be read with the applicable certificate. An HPLC area percentage is not necessarily absolute mass purity, identity, potency, sterility, or freedom from every impurity. Mass spectrometry may support identity but does not by itself establish all quality attributes.
A claim such as “99% purity” applies only as defined by the stated analytical method, sample, date, and acceptance criteria. It does not guarantee a clinical grade, a biological response, or suitability for an unstated use. Certificates may be generated by an independent laboratory, internal laboratory, manufacturer, or combination, as identified in the document. “Third-party tested” should be understood only where the named batch has a report from a laboratory independent of the seller or manufacturer.
Customers should conduct incoming inspection and any confirmatory testing required by their quality system. If a certificate is important to a purchase decision, request and review it before ordering. Report a credible discrepancy before using the Product and preserve chain of custody.
8. Storage, reconstitution, and handling
Follow the Product label, certificate, and written Product-specific instructions. General storage information cannot account for every sequence, formulation, container, solvent, concentration, or protocol. A common recommendation to store lyophilized research material frozen for longer-term stability does not establish a universal shelf life or shipping requirement.
Protect material from unauthorized access, moisture, repeated temperature change, contamination, excessive light, and incompatible chemicals as appropriate. Use calibrated storage equipment where the research requires it. Document receipt and storage. After opening or reconstitution, stability may change substantially and may depend on solvent, pH, concentration, container, headspace, agitation, microbial control, and freeze-thaw cycles.
Peptas does not provide instructions for reconstitution intended for injection or another administration route. Any laboratory preparation information must be interpreted solely for lawful in-vitro or other authorized research. The customer is responsible for compatibility and stability studies.
9. No guarantee of outcome
We do not guarantee that a Product will produce a particular experimental result, reproduce a publication, work with a particular assay, remain stable after customer handling, or be suitable for a customer’s objective. Research outcomes depend on factors outside our control. An unexpected or negative result does not alone establish that a Product was nonconforming at delivery.
Any voluntary limited assurance is stated in the Terms and Conditions of Sale and applies to material correspondence with an express written specification. No statement creates a warranty of therapeutic effect, safety for administration, merchantability for a clinical purpose, or fitness for personal use.
10. Prohibited use requests and communications
Do not ask Peptas personnel for dosing, injection, cycle, treatment, compounding, patient, or animal-use advice. Do not submit testimonials describing personal physiological effects, before-and-after claims, disease outcomes, or administration. Do not use product reviews to encourage prohibited use.
We may decline to answer, remove content, preserve records, cancel an order, restrict an account, or make a lawful safety or regulatory report if communications indicate prohibited use, diversion, fraud, or imminent harm. These controls do not mean we can detect every misuse. The customer remains responsible for its conduct.
11. Third-party content and external sites
The Site may link to publications, databases, carriers, payment providers, social media, laboratories, or other sites. External content is controlled by its publisher and may change. A link is not an endorsement of personal use, medical claims, legal conclusions, security practices, or every statement on the destination site.
Third-party comments, testimonials, reviews, or search snippets do not represent Peptas merely because they mention a Product or link to the Site. We do not authorize a reseller or affiliate to make clinical claims. Report content that appears to misuse our name or promote prohibited administration.
12. Customer responsibility and assumption of research risk
To the extent permitted by law, the customer assumes risks inherent in lawful laboratory selection, design, possession, handling, storage, use, transfer, and disposal after risk transfers. This includes unknown scientific hazards and loss caused by an unsuitable protocol, inadequate controls, unqualified personnel, unauthorized access, post-delivery contamination, or noncompliance with law.
Assumption of research risk does not require the customer to assume loss caused by Peptas’s fraud, willful misconduct, materially false description, nonconforming Product where a non-waivable remedy applies, or another duty that law does not allow us to exclude. Responsibilities are allocated according to control, causation, contract, and mandatory law.
13. Disclaimer and limitation of liability
To the maximum extent permitted by law, Site content is provided for general information on an “as is” and “as available” basis. We disclaim warranties that the Site will be uninterrupted, error-free, complete, current for every jurisdiction, or suitable for a particular protocol. You must verify information material to safety, legality, or scientific design.
Peptas is not liable for prohibited human or veterinary use; reliance on the Site as medical advice; unauthorized resale or relabeling; failure to obtain permits; unsuitable laboratory practices; post-delivery contamination; or indirect and consequential losses, subject to the Terms and mandatory law. Any order-related liability is governed by the Terms and Conditions of Sale.
Nothing excludes liability for fraud, fraudulent misrepresentation, willful misconduct, or liability that cannot lawfully be excluded. Nothing limits a mandatory consumer remedy or excuses a false trade description or misleading omission.
14. Names, trademarks, and intellectual property
Product names may include generic scientific descriptors, sequence names, research codes, or third-party marks used for identification. Reference does not imply affiliation, sponsorship, licence, clinical endorsement, or ownership of a third party’s mark. Customers are responsible for evaluating intellectual-property issues created by their specific use, modification, assay, publication, or commercialization.
You may cite factual Product and batch information in research records, but you may not use Peptas branding or certificates to imply regulatory approval, clinical suitability, or endorsement. Suspected misuse should be reported to [email protected].
15. Exposure, incident, or emergency
For suspected human or animal exposure, call local emergency services and an appropriate poison-control, medical, or veterinary service immediately. For a spill, release, damaged parcel, or security incident, follow the facility’s emergency plan, isolate the area, use trained personnel, and notify relevant authorities where required. Peptas email is not monitored as an emergency hotline.
After urgent safety needs are addressed, notify Peptas with the Product, lot number, amount, route of possible exposure, time, location, and contact for the responsible professional. Do not include unnecessary patient identity information. We may provide available Product documentation but cannot direct medical treatment.
16. Questions
Questions about a batch specification, certificate, packaging, or lawful laboratory handling information may be sent to [email protected]. We will not answer requests for personal administration, dosing, treatment, or veterinary use.
General Legal Provisions Applying to This Policy
The provisions in this section form part of this policy and should be read together with the policy-specific sections above. They are included so that important rules are not left to implication. If a policy-specific provision directly conflicts with a provision in this section, the policy-specific provision controls for the subject covered by that policy. If these provisions conflict with a non-waivable right under applicable law, the non-waivable right controls only to the extent of that conflict.
Definitions and interpretation
In these provisions, “Peptas,” “we,” “us,” and “our” mean the person or entity that owns and operates Peptas.com and supplies the relevant products or services as identified in the order confirmation, invoice, checkout, or legally required business information displayed on the Site. “Site” means Peptas.com and any page, account area, form, communication, or digital service operated under that domain. “Product” means an item offered through the Site. “Customer,” “you,” and “your” mean the person visiting the Site, submitting information, creating an account, requesting a quotation, or placing an order, and any organization on whose behalf that person acts. “Applicable Law” means every law, regulation, court order, licence condition, import or export control, sanctions measure, professional rule, and binding government requirement that applies to the relevant person, Product, transaction, shipment, or activity.
Headings, summaries, examples, frequently asked questions, and tables are provided for readability. They do not limit the operative wording. Words such as “including,” “includes,” and “for example” are illustrative and do not create an exhaustive list. A reference to writing includes email and other electronic records unless Applicable Law requires another form. Singular words include the plural and vice versa where the context permits. A duty not to do something includes a duty not to authorize, assist, encourage, or permit another person to do it. References to a statute include amendments, replacements, subsidiary legislation, and official requirements made under it.
Nothing on the Site creates a partnership, joint venture, fiduciary relationship, employment relationship, agency, medical relationship, or professional advisory relationship between you and Peptas. No person may bind Peptas or make a representation on its behalf unless that authority is confirmed in writing by an authorized representative. Product information, customer-service responses, educational material, and links are not legal, medical, clinical, regulatory, tax, customs, investment, or other professional advice.
Authority, eligibility, and institutional responsibility
You may use the Site and transact with us only if you are at least 21 years old, have legal capacity to enter a binding agreement, and are not prohibited by Applicable Law from accessing the Site or acquiring the Products. If you act for a company, university, laboratory, government body, clinic, reseller, or other organization, you represent that you have authority to bind that organization and that the organization accepts responsibility for your acts and omissions. We may request reasonable evidence of age, identity, professional status, institutional affiliation, intended research purpose, destination, end user, funding source, or authority to order.
The person placing an order is responsible for ensuring that every employee, contractor, student, principal investigator, consignee, agent, and downstream recipient who may possess or handle a Product is appropriately qualified, trained, authorized, and supervised. Internal approval by an employer or institution does not replace a government licence, ethics approval, import permit, controlled-substance authorization, or other external requirement. An account, quotation, invoice, order acceptance, shipment, or prior sale does not establish eligibility for any later transaction.
We may refuse registration, restrict an account, request additional verification, cancel an order, withhold shipment, limit quantities, or end a relationship if we reasonably believe that a transaction presents a safety, fraud, sanctions, reputational, legal, regulatory, payment, diversion, or misuse risk. We may do so without disclosing confidential screening criteria or information that could defeat fraud or compliance controls. We will exercise these rights subject to Applicable Law and will not rely on them to avoid a mandatory obligation already owed to you.
Research-use framework
Unless a Product page expressly states otherwise and the statement is legally authorized, Products offered on the Site are supplied exclusively as laboratory research materials. They are not medicines, foods, dietary supplements, cosmetics, consumer chemicals, veterinary products, diagnostic products, or medical devices. They are not offered for administration to humans or animals, for compounding, for clinical investigation without required authorization, or for the diagnosis, prevention, mitigation, treatment, or cure of any disease or condition. Labels such as “research use only” and “not for human or veterinary use” are material conditions of sale and use, not marketing slogans.
You must not ingest, inject, inhale, implant, apply, administer, prescribe, dispense, recommend, resell for personal use, or otherwise expose a human or animal to a Product. You must not use a Product as an active ingredient in a food, supplement, cosmetic, drug, medicine, veterinary preparation, or consumer product. You must not seek dosing, cycle, reconstitution-for-administration, treatment, or self-experimentation guidance from us. A discussion found elsewhere on the internet, a publication, a third-party practice, a product name, or a reference to an area of scientific investigation does not change these restrictions.
Products must be handled only in a suitable professional laboratory by trained personnel using an institutionally approved protocol, appropriate engineering controls, personal protective equipment, storage controls, waste procedures, incident response, and risk assessment. You are responsible for reviewing available safety information and determining whether additional testing, controls, approvals, or documentation are required for your intended lawful research. You must prevent unauthorized access and maintain custody records appropriate to the nature of the material.
Legal and regulatory compliance
You are responsible for identifying and complying with Applicable Law in every jurisdiction connected with your activity, including Hong Kong, the billing location, shipment origin, transit countries, destination, place of possession, place of research, and location of each end user. Requirements may concern pharmaceuticals, poisons, dangerous drugs, controlled chemicals, precursor chemicals, biological materials, customs classification, strategic commodities, import and export licensing, sanctions, anti-money-laundering controls, consumer protection, workplace safety, environmental disposal, research ethics, data protection, and professional practice.
Peptas remains responsible for legal duties that Applicable Law places on Peptas and that cannot lawfully be transferred to a customer. Your compliance obligation does not excuse our non-delegable duties. Likewise, our review of an order does not transfer your legal duties to us. We do not promise that a Product may lawfully be purchased, imported, possessed, resold, or used in every jurisdiction. Availability on the Site, acceptance of a payment method, issuance of a quotation, or successful delivery of a previous order is not legal clearance for a current transaction.
You must obtain all licences, permits, declarations, end-use statements, registrations, approvals, consents, and exemptions required for your role before the relevant activity occurs. On request, you must provide accurate supporting documents and cooperate with lawful due diligence. You must not misdescribe a Product, value, origin, end use, consignee, or transaction; divide orders to evade a limit; use a forwarding arrangement to avoid a restriction; or ask us to omit, alter, or falsify customs or shipping information. We may share information with carriers, payment providers, professional advisers, insurers, regulators, customs authorities, or law enforcement when reasonably necessary and legally permitted.
If a licence or approval is delayed, denied, suspended, or revoked, you must notify us promptly. We may suspend performance while the issue is reviewed. Neither party is required to perform an act that would violate Applicable Law. Where lawful performance is impossible, we may cancel the affected portion of the transaction and address any payment according to the applicable policy, the allocation of responsibility for the problem, costs already incurred, and mandatory law.
Electronic transactions and communications
You consent to transact and communicate electronically. Subject to Applicable Law, electronic records, click acceptance, checkbox selections, account activity, order submissions, emails, and system logs may satisfy requirements for writing, acceptance, delivery, and retention. You are responsible for providing a current email address and monitoring messages, account notices, tracking updates, and requests for information. A notice is not invalid merely because an automated filter or internal routing rule prevented you from reading it.
An automated acknowledgment confirms only that a submission reached our system. It is not necessarily acceptance of an order, confirmation of product availability, regulatory clearance, or a promise to ship. A binding sale is formed only at the point specified in the Terms and Conditions of Sale. We may correct an electronic transmission error before acceptance and may contact you to verify an instruction that appears incomplete, inconsistent, unusual, or unauthorized.
You must not impersonate another person, use an address or payment instrument without authorization, manipulate technical records, or deny an electronic action genuinely performed by you or under your control. We may use reasonable authentication and audit records to evaluate a dispute. This paragraph does not prevent you from showing that a record is inaccurate, compromised, or legally insufficient.
Site information, availability, and corrections
We aim to present accurate and current information, but scientific, regulatory, logistical, and commercial information can change. Site content may contain typographical errors, translation differences, outdated references, incomplete descriptions, or technical display problems. Images may be illustrative and colors, labels, vials, packaging, or batch presentation may vary. A reference standard, molecular description, publication, or research summary does not guarantee that a Product is suitable for a particular protocol or produces a particular result.
We may correct errors, update content, change specifications, discontinue Products, impose quantity limits, or suspend Site functions. Before a binding sale is formed, we may correct an obvious pricing, availability, tax, shipping, or description error and invite you to proceed on corrected terms. After a binding sale is formed, any correction that materially affects your rights will be handled under Applicable Law and the governing sale terms. We will not knowingly rely on a disclaimer to preserve a materially false trade description or misleading omission.
The Site may be unavailable because of maintenance, security events, hosting failures, carrier outages, software changes, government action, or circumstances beyond reasonable control. We do not promise uninterrupted or error-free access. You should retain copies of order records, policies, certificates, and communications needed for your institutional files. We may limit access to protect the Site, customers, data, systems, or legal compliance.
Third-party services, links, and statements
The Site may use or link to payment processors, carriers, analytics providers, consent tools, social networks, laboratories, publications, or other third parties. A link, technical integration, reference, or display of a third-party name does not mean that we control or endorse every statement, policy, security practice, product, or service of that party. Third parties may impose separate terms and privacy notices. You should review them before using the relevant service.
We are responsible for selecting and managing service providers to the extent required by Applicable Law. We are not responsible for an independent third party’s acts outside our control merely because its service is linked from the Site. However, this limitation does not remove responsibility that Applicable Law assigns to us for our own selection, instructions, representations, data handling, or non-delegable duties. A third-party laboratory report or certificate describes the sample and methods identified in that report; it is not a regulatory approval, medical endorsement, or universal guarantee about every unit or every possible use.
Reviews, testimonials, forum posts, and customer statements represent the views of their authors. They must not be interpreted as instructions for human or veterinary use. We may remove statements that promote prohibited use, make unsupported health claims, disclose confidential information, or violate law or Site rules. Removal does not mean that we can identify and prevent every improper statement.
Account and information security
You must provide complete and accurate information and keep it current. You are responsible for protecting passwords, devices, authentication methods, and account access. Do not share credentials with unauthorized persons. Notify us promptly at [email protected] if you suspect unauthorized access, a fraudulent order, or a compromise affecting information supplied to us. We may temporarily restrict an account while investigating.
You are responsible for actions taken through your account when they were authorized by you or resulted from your failure to use reasonable security. You are not responsible for actions caused solely by our breach of a legal duty or security failure. We may require re-authentication, identity evidence, or confirmation from an institutional email address before processing sensitive requests, changing delivery details, releasing records, or restoring access.
Prohibited conduct
You must not use the Site or Products to violate law, infringe rights, facilitate harm, evade controls, mislead another person, or interfere with systems. Prohibited conduct includes attempting unauthorized access; introducing malware; scraping in a way that disrupts service; reverse engineering security features; abusing promotional offers; making fraudulent claims; laundering funds; using stolen payment information; submitting false identity, end-use, customs, tax, or delivery information; promoting human or veterinary use; and reselling Products under false, misleading, or medically suggestive descriptions.
You must not remove or obscure warnings, batch identifiers, safety information, or chain-of-custody information. You must not relabel a Product as approved for a use for which it is not approved. You must not use our names, trademarks, documents, certificates, images, or test results to imply authorization, affiliation, clinical endorsement, or regulatory approval. We may preserve evidence, suspend service, cancel affected orders, and report reasonably suspected unlawful conduct where legally permitted.
Records, investigations, and cooperation
We may retain records reasonably needed to document consent, orders, payments, shipping, complaints, safety issues, compliance reviews, and legal obligations, subject to the Privacy Policy. In a dispute, relevant records may include order data, correspondence, payment authorization results, carrier scans, delivery photographs, access logs, batch records, certificates, submitted images, and statements from involved parties. No single category of record is automatically conclusive where Applicable Law requires a broader assessment.
You agree to cooperate reasonably with an investigation into fraud, diversion, damage, loss, unauthorized use, regulatory inquiry, safety concern, data request, or chargeback. Cooperation may include preserving packaging, providing photographs, confirming institutional authority, identifying the consignee, and returning or safely destroying material where lawful. We will not request information that is disproportionate to the matter, and privacy or legal requests may be subject to identity verification.
Events beyond reasonable control
Neither party is liable for delay or failure caused by an event beyond its reasonable control to the extent the event actually prevents performance and the affected party takes reasonable steps to reduce the effect. Events may include natural disasters, severe weather, epidemic or public-health measures, war, terrorism, civil disorder, sanctions, embargoes, sudden legal restrictions, customs action, carrier network disruption, labor disputes not limited to the affected party’s own workforce, power or telecommunications failures, cyberattacks by third parties, critical supplier failure, or government orders.
This provision does not excuse payment already due for Products properly supplied, a data-protection duty that can still reasonably be performed, or a duty that Applicable Law does not allow the parties to exclude. The affected party may receive a reasonable extension. If the disruption continues and substantially defeats the transaction, either party may exercise any cancellation right provided by the applicable policy or law. Allocation of prepaid amounts will take account of Products already supplied, irreversible costs lawfully chargeable, and mandatory rights.
Liability boundaries and mandatory rights
Every exclusion, limitation, waiver, indemnity, and allocation of risk in this policy applies only to the maximum extent permitted by Applicable Law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing limits a mandatory remedy available to a consumer under law that applies despite a choice-of-law clause. If Hong Kong’s Control of Exemption Clauses Ordinance or another reasonableness requirement applies, the relevant term is intended to operate only to the extent it satisfies that requirement.
Risk allocations are intended to reflect the specialized, research-only nature of the Products, the customer’s control over selection and use, the need for qualified handling, the limited ability to observe activities after delivery, and the availability of insurance and institutional controls to professional users. They are not intended to excuse a false trade description, misleading omission, wrongful acceptance of payment, breach of a non-excludable duty, or our own conduct where liability cannot fairly or lawfully be shifted.
If a court or authority finds a limitation too broad, it should be enforced to the broadest lawful and reasonable extent rather than disregarded entirely, where the law allows that approach. Separate limitations are intended to be severable. The existence of a specific remedy does not exclude another mandatory remedy, but you may not obtain double recovery for the same loss.
Assignment, subcontracting, and third-party rights
We may use affiliates and qualified service providers for hosting, payments, testing, storage, fulfillment, shipping, support, professional advice, fraud prevention, and compliance. We remain responsible to the extent required by Applicable Law. We may assign or transfer our rights and obligations as part of a genuine reorganization, financing, merger, acquisition, or sale of the business or relevant assets, provided the transfer does not reduce mandatory rights. You may not assign an order, policy right, or claim in a way that increases our risk or evades a restriction without our prior written consent, except where law gives you a non-waivable transfer right.
Unless a policy expressly says otherwise, a person who is not a party has no right to enforce it under the Contracts (Rights of Third Parties) Ordinance (Cap. 623). Our affiliates, personnel, contractors, laboratories, carriers, licensors, and payment service providers may rely on a provision that expressly protects them. The parties may amend or end their agreement without the consent of any other third party, to the extent permitted by law.
No waiver; severability; entire understanding
A failure or delay in enforcing a right is not a waiver. A one-time waiver applies only to the specific circumstances confirmed in writing. If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed if modification is not permitted; the remaining provisions continue in effect. Each policy, an accepted quotation, the order confirmation, and any expressly incorporated document form the agreement for their subject matter. They replace prior discussions on that subject but do not exclude liability for fraud or a statement that law prevents us from excluding.
Purchase orders, procurement portals, email signatures, or customer forms do not add or replace terms merely because they are transmitted to us. Additional terms bind us only if an authorized representative expressly accepts them in writing. If an accepted written quotation or negotiated agreement identifies a conflict and states that it overrides a Site term, the negotiated provision controls for that transaction.
Governing law and dispute resolution
Except where mandatory law requires otherwise, this policy and non-contractual obligations connected with it are governed by the laws of the Hong Kong Special Administrative Region, without applying rules that would select another jurisdiction’s law. The courts of Hong Kong have exclusive jurisdiction, subject to any mandatory right you have to bring a claim elsewhere and either party’s right to seek urgent interim relief in a court with authority to grant it.
Before beginning formal proceedings, a party should send a written notice describing the issue, relevant order, requested remedy, and supporting information. The parties should allow at least 30 days for a good-faith attempt to resolve the matter, unless urgent relief, a limitation period, safety, fraud, confidentiality, intellectual property, or regulatory action makes waiting unreasonable. This process does not prevent a report to a regulator or law-enforcement authority and does not remove a statutory complaint right.
Claims should be brought individually unless Applicable Law permits or requires another procedure. No informal communication settles a claim unless it clearly records the agreed resolution and is sent by an authorized person. A payment-provider or carrier process does not finally determine the parties’ legal rights, although its records may be relevant.
Policy updates, language, and contact
We may revise this policy to reflect legal, operational, security, product, or service changes. The “Last updated” date identifies the current published version. Changes apply prospectively when posted or on a later date stated in the notice. A change will not retroactively remove a right that had already accrued unless Applicable Law permits and the change is validly agreed. For a material change, we may provide an additional notice by email, account message, checkout notice, or Site banner where appropriate.
The English version controls to the extent permitted by law. A translation is provided for convenience unless it expressly states that it is an official controlling version. If you need this policy in an accessible format or have a question about its meaning, contact us before placing an order. Do not proceed if you do not understand and accept the terms that apply to you.
Formal legal notices, privacy-rights requests, security reports, and legal correspondence may be sent to [email protected]. Customer-service questions about products, orders, delivery, or returns should be sent to [email protected]. Include enough information to identify the matter without sending unnecessary sensitive data. A business or postal address should be taken only from the current, verified contact information displayed on the Site or supplied in an official order document; do not rely on an address copied from an unofficial directory or an outdated page.